<div dir="ltr"><div style>Upgrading in stages did solve the problem. I downloaded version 3.9.7 which is the version Lifecycle was introduced. Upgrading using this version and then upgrading using the latest version of the code completed without errors. From the log I believe I am now on 4.2.10.</div><div style><br></div><div style>I'll back up and restore the unupgraded database to reproduce the complete error message.</div><div style>~Joshua</div><div class="gmail_extra"><br><div class="gmail_quote">On Fri, Feb 6, 2015 at 2:02 PM, Alex Vandiver <span dir="ltr"><<a href="mailto:alexmv@bestpractical.com" target="_blank">alexmv@bestpractical.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-color:rgb(204,204,204);border-left-style:solid;padding-left:1ex"><span class="">On Fri, 6 Feb 2015 13:44:06 -0500 Joshua Lansford <<a href="mailto:joshua.lansford@laserlinc.com">joshua.lansford@laserlinc.com</a>> wrote:<br>
> Ok. So I have done some additional investigation and here is what I have<br>
> found. The new Queues table has two new fields named Lifecycle and<br>
> SubjectTag. Lifecycle field is accessed in the RT::Init which is called at<br>
> the top of action_insert before it can do the insert portion of the first<br>
> upgrade step... I think. It is looking like the code is assuming stuff<br>
> about the database structure which isn't true just in trying to set up to<br>
> do the upgrade steps.<br>
<br>
</span>Please show the complete output of 'make upgrade-database', not just a<br>
small snippet.<br>
<span class=""><br>
> I suppose this means I am trying to jump too many versions at once and I<br>
> need to do an intermediate upgrade at an intermediate step. Probably at<br>
> the version which introduces these columns. If that version couldn't have<br>
> upgraded everyone would have gotten stuck.<br>
<br>
</span>It shouldn't be necessary to to the upgrade in multiple steps.<br>
<span class=""><font color="#888888"> - Alex<br></font></span></blockquote><div><br></div><div> </div></div><br></div></div>