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<div><font size="2" face="Arial"><span class="578050017-12022015">I'm in the process of locking down end-user permissions in our RT install. We want it set up so that users can only do Reply, and Admins can use Comment and Reply. At present, my "end user" can't
see a Comment in a ticket, or an attachment made with a Comment. However, if the user emails the Comment address or uses the Comment in the Action drop-down in the ticket the entry gets made. The proper visibility of the resulting Comment is correct. AFAIK,
there are no global permissions for anything (I'm doing it al at the queue level for each queue).</span></font></div>
<div><font size="2" face="Arial"><span class="578050017-12022015"></span></font> </div>
<div><font size="2" face="Arial"><span class="578050017-12022015"></span></font> </div>
<div><font size="2" face="Arial"><span class="578050017-12022015">Everyone, Privileged, Unprivileged all have no permissions</span></font></div>
<div><font size="2" face="Arial"><span class="578050017-12022015">End User perms for queue: CreateTicket, SeeQueue</span></font></div>
<div><font size="2" face="Arial"><span class="578050017-12022015">Requestor perms for queue: ReplyToTicket, SeeCustomField, SeeQueue, ShowTicket, ModifyCustomField, ModifyTicket</span></font></div>
<div><font size="2" face="Arial"><span class="578050017-12022015"></span></font> </div>
<div><font size="2" face="Arial"><span class="578050017-12022015">Did I overlook something?</span></font></div>
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<div align="left"><font size="2" face="Arial">Stephen J. Cena<br>
Supervisor/Systems Administrator - MIS/IT Dept<br>
Quality Vision International<br>
850 Hudson Ave<br>
Rochester,NY 14620<br>
Phone: 585-544-0450 x300<br>
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Please report email problems to: <a href="mailto:postmaster@qvii.com">postmaster@qvii.com</a></font></div>
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<div align="left"><font size="2" face="Arial">QVII MIS/IT Dept - We do what we must because we can.<br>
"Thank you for helping us help you help us all."<br>
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