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I had to restore my MySQL database from a backup. Once I restored the RT database, the privileged users no longer had rights.<br>
<br>
I found the below snippets to remove/add super user to my account and verify privileged users, but they are stuck in self-service mode. How do I get the rights returned back to normal?<br>
<br>
Granting rights:<br>
perl -I/usr/share/request-tracker4/lib/ -MRT -e'RT::LoadConfig; RT::Init;<br>
my $u=RT::User->new($RT::SystemUser);<br>
$u->Load("awippler");<br>
($val,$msg) = $u->PrincipalObj->GrantRight(Object=> $RT::System, Right => "SuperUser");<br>
print "$msg\n"'<br>
<br>
Finding privilege users: (my account is listed)<br>
#!/usr/bin/perl<br>
use lib "/usr/share/request-tracker4/lib";<br>
use RT;<br>
use RT::Users ; <br>
use warnings;<br>
RT::LoadConfig(); ## Loading RT config<br>
RT::Init(); ## Initialise RT<br>
<br>
my $users = new RT::Users(RT_System);<br>
$users->LimitToPrivileged;<br>
<br>
while ( $user = $users->Next) {<br>
print $user->Name ;<br>
}<br>
exit; <br>
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Andrew Wippler | Director of IT | Lancaster Baptist Church | Dr. Paul Chappell, Pastor</div>
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