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<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";mso-bidi-font-family:"Times New Roman";color:#1F497D;mso-ansi-language:EN-US">Hi,<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";mso-bidi-font-family:"Times New Roman";color:#1F497D;mso-ansi-language:EN-US">> You might be able to swap out
<span class="SpellE">ModifyTicket</span> and use some <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";mso-bidi-font-family:"Times New Roman";color:#1F497D;mso-ansi-language:EN-US">> finer-grained rights in its place, depending on what modifications<o:p></o:p></span></p>
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<span style="mso-spacerun:yes"> </span>end users actually need to make.<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";mso-bidi-font-family:"Times New Roman";color:#1F497D;mso-ansi-language:EN-US">what are the equivalent (separate) rights for
<span class="SpellE">ModifyTicket</span>?<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";mso-bidi-font-family:"Times New Roman";color:#1F497D;mso-ansi-language:EN-US">Danny<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";mso-bidi-font-family:"Times New Roman";color:#1F497D;mso-ansi-language:EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span class="SpellE"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-font-family:"Times New Roman"">From</span></b></span><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-font-family:"Times New Roman"">:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-font-family:"Times New Roman"">
<span class="SpellE">rt-users</span> [mailto:rt-users-bounces@lists.bestpractical.com]
<b>On Behalf Of </b>Alex Peters<br>
<b>Sent:</b> Friday, February 13, 2015 1:11 AM<br>
<b>To:</b> Cena, Stephen (ext. 300)<br>
<b>Cc:</b> rt-users@lists.bestpractical.com<br>
<b>Subject:</b> Re: [rt-users] Prevent users from making Comments on tickets<o:p></o:p></span></p>
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<p class="MsoNormal">I believe that a user will unconditionally have commenting ability if they also have the ModifyTicket right, regardless of the state of their CommentOnTicket right.<o:p></o:p></p>
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<p class="MsoNormal">You might be able to swap out ModifyTicket and use some finer-grained rights in its place, depending on what modifications end users actually need to make.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On 13 February 2015 at 04:06, Cena, Stephen (ext. 300) <<a href="mailto:SJC@qvii.com" target="_blank">SJC@qvii.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Arial","sans-serif"">I'm in the process of locking down end-user permissions in our RT install. We want it set up so that users can only do Reply, and Admins can use Comment and Reply. At present, my "end user"
can't see a Comment in a ticket, or an attachment made with a Comment. However, if the user emails the Comment address or uses the Comment in the Action drop-down in the ticket the entry gets made. The proper visibility of the resulting Comment is correct.
AFAIK, there are no global permissions for anything (I'm doing it al at the queue level for each queue).</span><o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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