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<div><font size="2" face="Arial"><span class="844082618-13022015">I'm trying to use HTML templates to make responding to tickets easier for my users. I'm having a problem creating a link to generate an email. The code I have is:</span></font></div>
<div><font size="2" face="Arial"><span class="844082618-13022015"></span></font> </div>
<div><font size="2" face="Arial"><span class="844082618-13022015"><tr><td>You have the ability to <a href="<a href="mailto:{$Ticket->QueueObj->CorrespondAddress}?subject=[{$Ticket->QueueObj->SubjectTag">mailto:{$Ticket->QueueObj->CorrespondAddress}?subject=[{$Ticket->QueueObj->SubjectTag</a>
|| $rtname} #{$Ticket->id}]">update this ticket via email</a>.</td></tr></span></font></div>
<div><font size="2" face="Arial"><span class="844082618-13022015"></span></font> </div>
<div><font size="2" face="Arial"><span class="844082618-13022015">This always will generate a new ticket. If I add the in front of the #{$Ticket->id}, that at least puts the space in but same results. I've tried adding an "RE: " in front as well, and
it still causes a new ticket.</span></font></div>
<div><font size="2" face="Arial"><span class="844082618-13022015"></span></font> </div>
<div><font size="2" face="Arial"><span class="844082618-13022015">If I do a Reply from the Autoreply email I get when the ticket is created, strip off the subject & just leave the queue tag the ticket gets updated correctly.</span></font></div>
<div><font size="2" face="Arial"><span class="844082618-13022015"></span></font> </div>
<div><font size="2" face="Arial"><span class="844082618-13022015">What am I doing wrong?</span></font></div>
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<div align="left"><font size="2" face="Arial">Stephen J. Cena<br>
Supervisor/Systems Administrator - MIS/IT Dept<br>
Quality Vision International<br>
850 Hudson Ave<br>
Rochester,NY 14620<br>
Phone: 585-544-0450 x300<br>
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Please report email problems to: <a href="mailto:postmaster@qvii.com">postmaster@qvii.com</a></font></div>
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<div align="left"><font size="2" face="Arial">QVII MIS/IT Dept - We do what we must because we can.<br>
"Thank you for helping us help you help us all."<br>
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