<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=us-ascii">
<meta name="Generator" content="Microsoft Word 14 (filtered medium)">
<!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]--><style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri","sans-serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
p.MsoAcetate, li.MsoAcetate, div.MsoAcetate
{mso-style-priority:99;
mso-style-link:"Balloon Text Char";
margin:0in;
margin-bottom:.0001pt;
font-size:8.0pt;
font-family:"Tahoma","sans-serif";}
span.BalloonTextChar
{mso-style-name:"Balloon Text Char";
mso-style-priority:99;
mso-style-link:"Balloon Text";
font-family:"Tahoma","sans-serif";}
span.EmailStyle19
{mso-style-type:personal;
font-family:"Calibri","sans-serif";
color:windowtext;}
span.EmailStyle20
{mso-style-type:personal-reply;
font-family:"Calibri","sans-serif";
color:#1F497D;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-US" link="blue" vlink="purple">
<div class="WordSection1">
<p class="MsoNormal"><span style="color:#1F497D">HI,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">I am currently testing to upgrade to RT 4.2.9. I am running 4.2.6 successfully under normal http: (port 80). I am not wanting to sacrifice the https: ability with the upgrade to 4.2.9 and would like to still
be able to use the full email functionality of RT.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Here is my setup. I am running Ubuntu 14.04.1 LTS; I have apache 2 installed with mysql; postfix, and fetchmail. My email server is Microsoft Exchange 2010.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">I cannot, for the life of me, get the incoming email setup to work with https: enabled. In 4.2.6 I had to disable the redirect and go with just HTTP. Everything I have looked on the Wiki, forums, and blogs all
point to Request Tracker 3 and other things. I have read documentation after documentation.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">I am getting the following<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Feb 24 15:14:25 hostname fetchmail[1178]: MDA returned nonzero status 75<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Feb 24 15:14:25 hostname fetchmail[1178]: not flushed<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">I know this means wrong queue. I went through that with 4.2.6 and, like I said, eventually found the resolution to be switch from HTTPS redirect to simple HTTP. I know this is supposed to work somehow.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Here is my /etc/aliases file:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">root@servername:~# cat /etc/aliases<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"># See man 5 aliases for format<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">postmaster: root<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">rt: "|/opt/rt4/bin/rt-mailgate --queue General --action correspond --url
<a href="https://rttest.domain.local/">https://rttest.domain.local/</a>"<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Here is my /etc/fetchmailrc file:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">#Daemon Mode<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"># This file must be chmod 0600, owner fetchmail<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">set daemon 20<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">set syslog<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">set invisible<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">set no bouncemail<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">######################################################################<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"># Hosts to Poool<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">######################################################################<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"># Defaults ==========================================================<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"># Set antispam to -1, since it is far easier to use that together with<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"># no bouncemail<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"># defaults:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"># timeout 300<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"># antispam -1<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"># batchlimit 100<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">poll exchange.domain.local protocol pop3<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">username "user@domain.com" password "password" mda "/opt/rt4/bin/rt-mailgate --queue General --action correspond --url https://rttest.domain.local/"<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">no keep;<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><span style="color:#1F497D">V/R,<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="color:#1F497D"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="color:#1F497D">Daniel Moore<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="color:#1F497D">IT Systems Technician<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Osborne Wood Products, Inc.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><img border="0" width="153" height="65" id="Picture_x0020_3" src="cid:image001.jpg@01D05044.A9F183C0" alt="http://hosting-source.bm23.com/9241/public/OsborneLogo111.jpg"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">P: 706.282.5764<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">F: 888.777.4304<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">http://www.osbornewood.com</span>
<o:p></o:p></p>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
</body>
</html>