<div dir="ltr">I'm struggling to unambiguously understand your description of the issue. Could you please rephrase in terms of what you expect to happen in a specific circumstance vs. what actually happens (e.g. when you create a ticket via email with CCs, when you respond to an existing ticket with the same/new CCs)?<div><br></div><div>You mention a mail loop, which suggests that RT might not have been properly informed of all of its own incoming addresses ($RTAddressRegexp). A complete $RTAddressRegexp setting should prevent mail loops when $ParseNewMessageForTicketCcs is set.</div></div><br><div class="gmail_quote">On Tue, 17 Feb 2015 at 00:46 Edheldil <<a href="mailto:rt001@eowyn.cz">rt001@eowyn.cz</a>> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
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Hi all,<br>
<br>
I need to add Cc's from incoming emails as watchers to the created
tickets. I have already tried the <a href="http://requesttracker.wikia.com/wiki/ParseNewMessageForTicketCcs" title="ParseNewMessageForTicketCcs" target="_blank">ParseNewMessageForTicketCcs</a>
config option, but the result was an epic mail loop when somebody
happened to send a Christmas greeting to some thousand of Cc:
emails.<br>
<br>
Is there a safer way to achieve that? Something like 'do not send
any emails when creating tickets, just when somebody comments'.
There are many queues in our RT, so I do not exactly want to redo
shared scrips for all queues, but so far that's is the only option I
can think of.<br>
<br>
Any ideas?<br>
<br>
Ed.<br>
<br>
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