<div dir="ltr">You must configure your mail server to forward incoming mail to the rt-mailgate script.  Have you done this?  If so, what do the mail server logs and RT's logs say?<br></div><br><div class="gmail_quote">On Fri, 30 Jan 2015 at 02:18 Marisol Rojas <<a href="mailto:mrojas@tekprovider.net">mrojas@tekprovider.net</a>> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div lang="ES-MX" link="blue" vlink="purple"><div><p class="MsoNormal"><u></u> <u></u></p><p class="MsoNormal"><span><span lang="EN" style="font-family:"Arial","sans-serif";color:#222222">Good day,</span></span><span lang="EN" style="font-family:"Arial","sans-serif";color:#222222"><br><br><span>To request</span> <span>your help to</span> <span>know why</span> <span>not make</span> <span>sending</span> <span>emails</span> <span>to</span> <span>create a new</span> <span>ticket</span> <span>and</span> <span>in updating</span> <span>data and</span> <span>answer</span> <span>the ticket.</span><br><br><span>We are</span> <span>just beginning</span> <span>to know</span> <span>RT</span> <span>version</span> <span>we are currently</span> <span>to implement</span> <span>is the</span> <span>4.2.9</span>, I hope <span>we</span> <span>can support.</span><br><br><span>Thanks</span>, Greetings <span>!!</span></span><u></u><u></u></p><p class="MsoNormal"><span><u></u> <u></u></span></p><p class="MsoNormal"><u></u> <u></u></p></div></div></blockquote></div>