<html><body><div style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000"><div>Ah ok I finally found it, I have to create the ticket first, and then I</div><div>can add the group as requestor in the people tab.</div><div><br data-mce-bogus="1"></div><div>So our user set the requestor when they create the ticket (to</div><div>send them the initial ticket description).</div><div><br data-mce-bogus="1"></div><div>So is there a way to put the requestor group field into the create page?</div><div><br data-mce-bogus="1"></div><div>regards!</div><div><br data-mce-bogus="1"></div><div>Sven</div><div><br></div><hr id="zwchr" data-marker="__DIVIDER__"><div data-marker="__HEADERS__"><blockquote style="border-left: 2px solid #1010FF; margin-left: 5px; padding-left: 5px; color: #000; font-weight: normal; font-style: normal; text-decoration: none; font-family: Helvetica,Arial,sans-serif; font-size: 12pt;" data-mce-style="border-left: 2px solid #1010FF; margin-left: 5px; padding-left: 5px; color: #000; font-weight: normal; font-style: normal; text-decoration: none; font-family: Helvetica,Arial,sans-serif; font-size: 12pt;"><b>Von: </b>"Sternberger, Sven" <sven.sternberger@desy.de><br><b>An: </b>rt-users@lists.bestpractical.com<br><b>CC: </b>"Alex Peters" <alex@peters.net><br><b>Gesendet: </b>Montag, 2. März 2015 10:37:59<br><b>Betreff: </b>Re: [rt-users] RT customize SendEmail.pm<br></blockquote></div><div data-marker="__QUOTED_TEXT__"><blockquote style="border-left: 2px solid #1010FF; margin-left: 5px; padding-left: 5px; color: #000; font-weight: normal; font-style: normal; text-decoration: none; font-family: Helvetica,Arial,sans-serif; font-size: 12pt;" data-mce-style="border-left: 2px solid #1010FF; margin-left: 5px; padding-left: 5px; color: #000; font-weight: normal; font-style: normal; text-decoration: none; font-family: Helvetica,Arial,sans-serif; font-size: 12pt;"><div style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000;" data-mce-style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000;"><div>Hi!</div><br><div>this sounds good but I can't find it in the UI. Your are probably not referring</div><div>the "rt-email-group-admin" command and a static configuration.</div><br><div>regards!</div><br><div>Sven</div><br><br><br><hr id="zwchr"><div><blockquote style="border-left: 2px solid #1010FF; margin-left: 5px; padding-left: 5px; color: #000; font-weight: normal; font-style: normal; text-decoration: none; font-family: Helvetica,Arial,sans-serif; font-size: 12pt;" data-mce-style="border-left: 2px solid #1010FF; margin-left: 5px; padding-left: 5px; color: #000; font-weight: normal; font-style: normal; text-decoration: none; font-family: Helvetica,Arial,sans-serif; font-size: 12pt;"><b>Von: </b>"Alex Peters" <alex@peters.net><br><br></blockquote></div><div><blockquote style="border-left: 2px solid #1010FF; margin-left: 5px; padding-left: 5px; color: #000; font-weight: normal; font-style: normal; text-decoration: none; font-family: Helvetica,Arial,sans-serif; font-size: 12pt;" data-mce-style="border-left: 2px solid #1010FF; margin-left: 5px; padding-left: 5px; color: #000; font-weight: normal; font-style: normal; text-decoration: none; font-family: Helvetica,Arial,sans-serif; font-size: 12pt;"><div dir="ltr">For posterity, RT v4.2.10 introduces the ability to add groups as requestors. If I understand this thread correctly ("a group of people belonging to another queue are requesting work in this queue"), RT v4.2.10 should allow the desired behaviour without code modifications.</div></blockquote></div></div><br></blockquote></div></div></body></html>