<div dir="ltr">Thank you Ken.</div><div class="gmail_extra"><br clear="all"><div><div class="gmail_signature"><div dir="ltr">Gaston<div>514.823-7202</div></div></div></div>

<br><div class="gmail_quote">2015-03-03 14:48 GMT-05:00 <a href="/user/SendEmail.jtp?type=node&node=59695&i=0" target="_top" rel="nofollow" link="external">[hidden email]</a> [via RequestTracker] <span dir="ltr"><<a href="/user/SendEmail.jtp?type=node&node=59695&i=1" target="_top" rel="nofollow" link="external">[hidden email]</a>></span>:<br><blockquote style='border-left:2px solid #CCCCCC;padding:0 1em' class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><span class="">

        On Mon, Mar 02, 2015 at 04:52:17PM -0700, huotg01 wrote:

<br></span><span class="">> As said earlier, I'm now using another tool to manage our requests. With this

<br>> other system, it is possible to export all the still opened tickets, with

<br></span>> dates when available.I would like to load, in batch, all these tickets in

<br>> RTIs there a way in RT to do that ?In this specific case, would it be better

<br><span class="">> to choose another program than RT ?Thanks,Gaston

<br>> 

<br><br>Hi Gaston,

<br><br>I think they removed the offline tool, which is what I had used previously in

<br>an earlier version, in version 4.2. Now I would use the REST API to load them

into the system. There is a fairly nice example in the mailing list archives.

<br>Search for 'Convert Other Ticketing System DB to RT' in one of the searchable

<br>archives:

<a href="http://www.gossamer-threads.com/lists/rt/" rel="nofollow" link="external" target="_blank">http://www.gossamer-threads.com/lists/rt/</a> The first result has a sample script.

<br><br>Regards,

<br>Ken

<br>

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