<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: arial,helvetica,sans-serif; font-size: 12pt; color: #000000'>Hello Alex,<br>Many thanks for you answer :<br><hr id="zwchr"><blockquote style="border-left:2px solid rgb(16, 16, 255);margin-left:5px;padding-left:5px;color:#000;font-weight:normal;font-style:normal;text-decoration:none;font-family:Helvetica,Arial,sans-serif;font-size:12pt;"><div dir="ltr"><div><br></div><div id="DWT675">Have you considered setting these users up as privileged instead, with minimal rights?</div></div></blockquote>This is not what we want, but I've done it for some tests just to check, and the problem is the same.<br><br>I've come to the conclusion that even when the Requestor role is granted all the rights (general and for staff, at queue level), the privileged requestor does not see in the ticket the specific statuses from the lifecycle of the queue. <br><br>The owner role, same rights, same ticket, the owner sees in the ticket the specific statuses of the lifecyle.<br><br>Thanks again,<br>Elisabeth<br><blockquote style="border-left:2px solid rgb(16, 16, 255);margin-left:5px;padding-left:5px;color:#000;font-weight:normal;font-style:normal;text-decoration:none;font-family:Helvetica,Arial,sans-serif;font-size:12pt;"><div dir="ltr"><div></div></div><br><div class="gmail_quote">On Sat, 28 Feb 2015 at 01:31 <<a href="mailto:elifree@free.fr" target="_blank">elifree@free.fr</a>> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div><div style="font-family:arial,helvetica,sans-serif;font-size:12pt;color:#000000">Hello,<br><br>On our RT 4.2.6, I created a lifecycle "support" with specifics status, which is working fine.<br><br>The requestor is unprivileged, but is granted the right ModifyTicket (globally), and ShowTicket, Watch and ReplyToTicket on the queue. The queue has the "support" lifecycle. <br><br>On SelfService interface, the requestor sees his ticket, can display it, can reply, and can modify the status : but the status are not the ones of the lifecycle "support", but the one of the default lifecycle !<br><br>I made a test as a requestor and changed to status stalled which does not exist in the lifecyle "support". Now, as a superuser I cannot change the status at all, there's only stalled an stalled (unchanged) listed !<br><br>I've been searching for quite a long time, but now I can't figure out what is going wrong.<br><br>The second point is that I intended to add a ResolveRight to the lifecycle "support" to allow unprivileged requestors to resolve their tickets via the SelfService interface. I'm wondering now if it's possible.<br><br>Thanks for your help again,<br>Elisabeth<br><br><br><br></div></div></blockquote></div>
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