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Thank you Marcos, that was exactly the problem!<br>
<br>
I completely forgot it, but now I see that I put a note in my customized "On correspondence notify Requestor and CC" scrip, that reads:<br>
"TransactionBatch is needed otherwise messages will be sent out twice".<br>
<br>
I do not remember it this is something that was needed in past RT versions or if it is still necessary now.<br>
I'll do some tests in my non-production system.<br>
<br>
Thank you<br>
Cris<br>
<br>
<br>
<div class="moz-cite-prefix"><br>
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<b>Da:</b> Marcos Orallo <a class="moz-txt-link-rfc2396E" href="mailto:m_orallo@yahoo.es">
<m_orallo@yahoo.es></a><br>
<b>Inviato:</b> Sat Mar 07 2015 10:05:37 GMT+0100 (CET)<br>
<b>A:</b> Guadagnino Cristiano <a class="moz-txt-link-rfc2396E" href="mailto:guadagnino.cristiano@creval.it">
<guadagnino.cristiano@creval.it></a><br>
<b>Cc:</b> <a class="moz-txt-link-rfc2396E" href="mailto:rt-users@lists.bestpractical.com">
<rt-users@lists.bestpractical.com></a><br>
<b>Oggetto:</b> Re: [rt-users] Show recipient on ticket update - not working<br>
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<blockquote cite="mid:CANJKhMf01irwSf5FhAFGiptW=PM39FVVBADr_wdacT9zoF3xCA@mail.gmail.com" type="cite">
<p dir="ltr">Hi Cris,</p>
<p dir="ltr">Check if you have Scrip for "On correspondence notify Requestor and CC" enabled, in Normal stage (you can check this in Applies to section when editing the scrip).</p>
<p dir="ltr">If you have it in Batch, you won't be able to see and edit the predicted recipients when replying or commenting.</p>
<p dir="ltr">Cheers.</p>
<div class="gmail_quote">El 06/03/2015 13:13, "Guadagnino Cristiano" <<a moz-do-not-send="true" href="mailto:guadagnino.cristiano@creval.it">guadagnino.cristiano@creval.it</a>> escribió:<br type="attribution">
<blockquote class="quote" style="margin:0 0 0
.8ex;border-left:1px #ccc solid;padding-left:1ex">
Hi all,<br>
I have both the 'Recipients' and the 'Scrips and Recipients' sections<br>
empty when I resolve/reply to a ticket.<br>
I mean, I see no recipients and no check boxes.<br>
I have no warnings/errors in the log.<br>
<br>
What can it be that is causing this behavior?<br>
<br>
Thank you in advance.<br>
Cris<br>
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