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<p class="MsoNormal">Hello<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I have been working on an existing installation that has been installed for some time. I have tried everything to get it working but no dice. Our domain just changed from one domain to another. I am not sure if this is part of the issue
but I had an smtp relay put in place but should work regardless. I am able to telnet to it using port 25 but I cannot create tickets through email nor can I reply and comment to open tickets either. Here are the different logs I have done. I am hoping someone
on here will be able to provide any information what else I should do. <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"># /etc/aliases<o:p></o:p></p>
<p class="MsoNormal">mailer-daemon: postmaster<o:p></o:p></p>
<p class="MsoNormal">postmaster: root<o:p></o:p></p>
<p class="MsoNormal">nobody: root<o:p></o:p></p>
<p class="MsoNormal">hostmaster: root<o:p></o:p></p>
<p class="MsoNormal">usenet: root<o:p></o:p></p>
<p class="MsoNormal">news: root<o:p></o:p></p>
<p class="MsoNormal">webmaster: root<o:p></o:p></p>
<p class="MsoNormal">www: root<o:p></o:p></p>
<p class="MsoNormal">ftp: root<o:p></o:p></p>
<p class="MsoNormal">abuse: root<o:p></o:p></p>
<p class="MsoNormal">noc: root<o:p></o:p></p>
<p class="MsoNormal">security: root<o:p></o:p></p>
<p class="MsoNormal">root: rtuser<o:p></o:p></p>
<p class="MsoNormal">Intelligence: "|/usr/bin/rt-mailgate --debug --queue Intelligence --action correspond --url https://rtir.domain.com/rt/ --no-verify-ssl"<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Intelligence-comment: "|/usr/bin/rt-mailgate --debug --queue Intelligence --action comment --url https://rtir.domain.com/rt/ --no-verify-ssl"<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Alerts: "|/usr/bin/rt-mailgate --debug --queue Alerts --action correspond --url https://rtir.domain.com/rt/ --no-verify-ssl"<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Alerts-comment: "|/usr/bin/rt-mailgate --debug --queue Alerts --action comment --url https://rtir.domain.com/rt/ --no-verify-ssl"<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">DLP: "|/usr/bin/rt-mailgate --debug --queue DLP --action correspond --url https://rtir.domain.com/rt/ --no-verify-ssl"<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">DLP-comment: "|/usr/bin/rt-mailgate --debug --queue DLP --action comment --url https://rtir.domain.com/rt/ --no-verify-ssl"<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Litigation Holds: "|/usr/bin/rt-mailgate --debug --queue Litigation --action correspond --url https://rtir.domain.com/rt/ --no-verify-ssl"<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Litigation Holds-comment: "/|usr/bin/rt-mailgate --debug --queue Litigation --action comment --url https://rtir.domain.com/rt/ --no-verify-ssl"<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Phishing: "|/usr/bin/rt-mailgate --debug --queue Phishing --action correspond --url https://rtir.domain.com/rt/ --no-verify-ssl"<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Phishing-comment: "|/usr/bin/rt-mailgate --debug --queue Phishing --action comment --url https://rtir.domain.com/rt/ --no-verify-ssl"<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">/etc/postfix/main.cf<o:p></o:p></p>
<p class="MsoNormal">myhostname = rtir.domain.com<o:p></o:p></p>
<p class="MsoNormal">alias_maps = hash:/etc/aliases<o:p></o:p></p>
<p class="MsoNormal">alias_database = hash:/etc/aliases<o:p></o:p></p>
<p class="MsoNormal">myorigin = /etc/mailname<o:p></o:p></p>
<p class="MsoNormal">mydestination = RTIR-IRU@rtir.domain.com, rtir.domain.com, localhost.domain.com, localhost<o:p></o:p></p>
<p class="MsoNormal">relayhost = smtp-up.domain.com<o:p></o:p></p>
<p class="MsoNormal">mynetworks = 127.0.0.0/8 [::ffff:127.0.0.0]/104 [::1]/128<o:p></o:p></p>
<p class="MsoNormal">mailbox_size_limit = 0<o:p></o:p></p>
<p class="MsoNormal">recipient_delimiter = +<o:p></o:p></p>
<p class="MsoNormal">inet_interfaces = all<o:p></o:p></p>
<p class="MsoNormal">inet_protocols = all<o:p></o:p></p>
<p class="MsoNormal">local_recipient_maps = @domain.tld<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">/etc/requesttracker4\RT_SiteConfig.pm<o:p></o:p></p>
<p class="MsoNormal">Set($rtname, 'RTIR-IRU');<o:p></o:p></p>
<p class="MsoNormal">Set($Organization, 'domain.com');<o:p></o:p></p>
<p class="MsoNormal">Set($WebDomain, 'rtir.domain.com');<o:p></o:p></p>
<p class="MsoNormal">Set($CorrespondAddress , 'rt-iru@rtir.domain.com');<o:p></o:p></p>
<p class="MsoNormal">Set($CommentAddress , 'rt-iru-comment@rtir.domain.com');<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"># THE WEBSERVER:<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Set($WebPath , "/rt");<o:p></o:p></p>
<p class="MsoNormal">Set($WebBaseURL , "https://rtir.domain.com");<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt">Thanks<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal">Shane Miller<o:p></o:p></p>
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