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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Sorry I did not explain this very well.
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">The area I would like to use the custom field in is the Calculate section of the graphing tool.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Also I am using version 4.2.3<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Thanks<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">Bryon Baker<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">Network Operations Manager<o:p></o:p></span></p>
<p class="MsoNormal"><b><i><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:red">Copesan</span></i></b><b><i><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"> - Specialists in Pest Solutions<o:p></o:p></span></i></b></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">800-267-3726 • 262-783-6261 ext. 2296<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D"><a href="mailto:cstephan@copesan.com">bbaker@copesan.com</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"><a href="http://www.copesan.com/"><span style="color:black">www.copesan.com</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><b><i><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:red">"Servicing North America with Local Care"</span></i></b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Landon Stewart [mailto:lstewart@iweb.com]
<br>
<b>Sent:</b> Tuesday, March 24, 2015 2:57 PM<br>
<b>To:</b> Bryon Baker<br>
<b>Cc:</b> RT Users (rt-users@lists.bestpractical.com)<br>
<b>Subject:</b> Re: [rt-users] Custom Fields<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">On Mar 24, 2015, at 11:49 AM, Bryon Baker <<a href="mailto:bbaker@copesan.com">bbaker@copesan.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Hello all<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Can custom fields be used in graphs? If so can someone point me in the direction of some article explaining how?<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Yes. Before version 4.2 you perform a search and make sure to select the "Queue" as part of the query so the queue specific CFs are loaded. Once that is done you click "Chart" on the upper right. You can then use the dropdown for "Show
chart grouped by" to select any field including custom fields.<br>
<br>
In 4.2 however you can graph by multiple custom fields at once. <br>
<br>
Example:<o:p></o:p></p>
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<p class="MsoNormal"><img border="0" width="448" height="241" id="_x0032_8D04EC7-FA93-45B6-A3DD-834A4E330A97" src="cid:image001.png@01D0664D.13B3F4A0"><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Landon Stewart : <a href="mailto:lstewart@iweb.com">lstewart@iweb.com</a><o:p></o:p></p>
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<p class="MsoNormal">Lead Specialist, Abuse and Security Management<br>
Spécialiste principal, gestion des abus et sécurité<br>
<a href="http://iweb.com">http://iweb.com</a> : +1 (888) 909-4932<o:p></o:p></p>
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