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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black">Hi,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black">We hope to replace an ancient, homegrown ticketing system with RT. There is a feature in the old system that my boss hopes is available in RT. This is the
idea of a “worklog”. Not every queue or ticket will require such a thing. It might be possible that the “Comments” in RT will suffice. Is it possible to look a ticket’s History and see ONLY the comments? It doesn’t look like it but I have missed other
obvious stuff recently.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black"><o:p> </o:p></span></p>
<h3 style="margin:0in;margin-bottom:.0001pt;background:white"><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black;font-weight:normal">I have seen the History Filter and Brief History extensions but I do not see how they work really.
I am not sure they really apply here. I looked at creating a custom Search that would perhaps display the concatenated comment thread for each ticked in a queue but how to do that was not obvious
<o:p></o:p></span></h3>
<h3 style="margin:0in;margin-bottom:.0001pt;background:white"><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black;font-weight:normal"><o:p> </o:p></span></h3>
<h3 style="margin:0in;margin-bottom:.0001pt;background:white"><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black;font-weight:normal">Basically is it possible to toggle the History view for a tickets and see all the correspondence
+ comments; or only the correspondence; or only the comments?<o:p></o:p></span></h3>
<h3 style="margin:0in;margin-bottom:.0001pt;background:white"><span style="font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black;font-weight:normal"><o:p> </o:p></span></h3>
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