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</o:shapelayout></xml><![endif]--></head><body lang=EN-GB link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>Hi All,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>We have command by email up and running but when I change the status of a ticket it doesn’t trigger the script. E.g When I resolve a ticket via an email the auto replies are not generated to the requestors and admin CCs.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='mso-fareast-language:EN-GB'>Thanks,<o:p></o:p></span></p><p class=MsoNormal><span style='mso-fareast-language:EN-GB'><o:p> </o:p></span></p><p class=MsoNormal><span style='mso-fareast-language:EN-GB'>Sam<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p></div><p style="font-family:Arial" id="c1-id-7"> </p><p id="c1-id-8" style="FONT-FAMILY: Arial"><font id="c1-id-9" face="Arial"><font id="c1-id-10" color="#006563" size="2"><strong id="c1-id-11">Sam Maher</strong> <font id="c1-id-12" color="#000000">-</font> IT Technician<br id="c1-id-13" /><strong id="c1-id-14">Lawson Lewis Blakers<br id="c1-id-15" /><font id="c1-id-16" color="#000000">T:</font> </strong>01323 720142<br id="c1-id-17" /><strong id="c1-id-18"><font id="c1-id-19" color="#000000">F:</font> </strong>01323 725349</font></font><font id="c1-id-22" face="Arial"><font id="c1-id-23" size="2"><strong id="c1-id-25"><br id="c1-id-26" /></strong></font></font><font id="c1-id-27" face="Arial"><font id="c1-id-28" size="2"><strong id="c1-id-29"><br id="c1-id-30" />Partners:</strong> Jeremy H Sogno, Nadine M Ashford and Mark Barrett<br id="c1-id-31" /><strong id="c1-id-32">Lawson Lewis & Blakers Solicitors</strong> Authorised and Regulated by the Solicitors Regulation Authority. <strong id="c1-id-33">SRA No: 00053703</strong></font></font></p><p style="font-family:Arial" id="c1-id-34"><font color="#3c3c3c" size="2" face="Arial" id="c1-id-35"><strong id="c1-id-36">THIS E-MAIL AND ANY ATTACHED FILES ARE CONFIDENTIAL AND MAY BE LEGALLY PRIVILEGED</strong></font><font face="Arial" id="c1-id-37"><br id="c1-id-38" /><font color="#3c3c3c" size="2" id="c1-id-39">If you are not the addressee or the intended recipient any disclosure, copying, distribution, or other use of this e-mail and attachments is strictly prohibited. <br id="c1-id-40" />If you have received this e-mail in error please notify the sender immediately and delete this e-mail. </font></font></p><p style="font-family:Arial" id="c1-id-41"><font color="#3c3c3c" size="2" face="Arial" id="c1-id-42">E-mail transmission cannot be guaranteed to be secure or error free as information could be intercepted, corrupted, lost, destroyed, arrive late, be incomplete or contain viruses. <br id="c1-id-43" />We do not accept liability for any errors or omissions which arise as a result of e-mail transmission. Any e-mail attachment may contain software viruses.<br id="c1-id-44" />Whilst reasonable precaution has been taken to minimise this risk, we cannot accept liability for any damage which you sustain as a result of software viruses. </font></p><p style="font-family:Arial" id="c1-id-45"><font face="Arial" id="c1-id-46"><font color="#3c3c3c" size="2" id="c1-id-47">Lawson Lewis Blakers reserves the right to monitor or record e-mails for any purpose allowed by prevailing legislation.</font></font></p></body></html>