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<div>True.. If i could set a status when I'm done, and ”maybe” the user is going to respond, but not sure, that would be best. </div>
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<div>Possible scenario now is:</div>
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<div>1: I receive ticket. </div>
<div>2: I fix the problem</div>
<div>3: notify user</div>
<div>4: I resolve ticket</div>
<div>5: User reply, "Thanks!” </div>
<div>6: Ticket re-opens. </div>
<div>7: I have to resolve it again.. </div>
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<div>So, some kind of auto-resolve after X days if status it set to X would definitely be nice! </div>
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<div>/J</div>
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<div><font class="Apple-style-span" color="#000000"><font class="Apple-style-span" face="Calibri"><b>Johan Sundström</b> / IT-Ansvarig</font></font></div>
<div><font class="Apple-style-span" color="#000000"><font class="Apple-style-span" face="Calibri">090-163951</font></font></div>
<div><font class="Apple-style-span" color="#000000"><font class="Apple-style-span" face="Calibri">Västerbottens museum</font></font></div>
<div>www.vbm.se</div>
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<span style="font-weight:bold">Från: </span>Sally Ainsley <<a href="mailto:sally.ainsley@lifecycle-software.com">sally.ainsley@lifecycle-software.com</a>><br>
<span style="font-weight:bold">Datum: </span>torsdag den 23 april 2015 v.17 13:56<br>
<span style="font-weight:bold">Till: </span>Johan Sundström <<a href="mailto:johan.sundstrom@vbm.se">johan.sundstrom@vbm.se</a>>, "<a href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a>" <<a href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a>><br>
<span style="font-weight:bold">Ämne: </span>RE: [rt-users] Script for AutoResolving after X days?<br>
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<p class="MsoNormal"><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);">Hi Johan<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);">I don’t know how to do this but I would be interested also – however I think you would want to have a specific ‘STATUS’ e.g. Awaiting Closure for
this otherwise you may get tickets closed when you were in a correspondence trail with a customer.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);">Sally<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: gray;">Sally Ainsley | Lifecycle Software |<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size: 11pt; font-family: Calibri, sans-serif;">From:</span></b><span lang="EN-US" style="font-size: 11pt; font-family: Calibri, sans-serif;"> rt-users [<a href="mailto:rt-users-bounces@lists.bestpractical.com">mailto:rt-users-bounces@lists.bestpractical.com</a>]
<b>On Behalf Of </b>Johan Sundström<br>
<b>Sent:</b> 23 April 2015 12:35<br>
<b>To:</b> <a href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a><br>
<b>Subject:</b> [rt-users] Script for AutoResolving after X days?<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-size: 10.5pt; font-family: Calibri, sans-serif; color: black;">Hi! <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size: 10.5pt; font-family: Calibri, sans-serif; color: black;"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size: 10.5pt; font-family: Calibri, sans-serif; color: black;">I would like to be able to auto-resolve tickets i have replyied to if i dont get a response from the user in X days. Anyone know of a script to make this happen?<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size: 10.5pt; font-family: Calibri, sans-serif; color: black;">I looked on the contributions-page but could not find anything suitable.. <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size: 10.5pt; font-family: Calibri, sans-serif; color: black;"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size: 10.5pt; font-family: Calibri, sans-serif; color: black;">Best Wishes<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size: 10.5pt; font-family: Calibri, sans-serif; color: black;"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size: 10.5pt; font-family: Calibri, sans-serif; color: black;">Johan Sundström</span></b><span style="font-size: 10.5pt; font-family: Calibri, sans-serif; color: black;"> / IT-Ansvarig<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size: 10.5pt; font-family: Calibri, sans-serif; color: black;">090-163951<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size: 10.5pt; font-family: Calibri, sans-serif; color: black;">Västerbottens museum<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size: 10.5pt; font-family: Calibri, sans-serif; color: black;"><a href="http://www.vbm.se">www.vbm.se</a><o:p></o:p></span></p>
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