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</o:shapelayout></xml><![endif]--></head><body lang=EN-GB link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>Hi Johan<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>I don’t know how to do this but I would be interested also – however I think you would want to have a specific ‘STATUS’ e.g. Awaiting Closure for this otherwise you may get tickets closed when you were in a correspondence trail with a customer. <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>Sally<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'><o:p> </o:p></span></p><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:gray'>Sally Ainsley | Lifecycle Software |<o:p></o:p></span></p></div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif'> rt-users [mailto:rt-users-bounces@lists.bestpractical.com] <b>On Behalf Of </b>Johan Sundström<br><b>Sent:</b> 23 April 2015 12:35<br><b>To:</b> rt-users@lists.bestpractical.com<br><b>Subject:</b> [rt-users] Script for AutoResolving after X days?<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><div><div><div><div><p class=MsoNormal><span style='font-size:10.5pt;font-family:"Calibri",sans-serif;color:black'>Hi! <o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.5pt;font-family:"Calibri",sans-serif;color:black'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.5pt;font-family:"Calibri",sans-serif;color:black'>I would like to be able to auto-resolve tickets i have replyied to if i dont get a response from the user in X days. Anyone know of a script to make this happen?<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.5pt;font-family:"Calibri",sans-serif;color:black'>I looked on the contributions-page but could not find anything suitable.. <o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.5pt;font-family:"Calibri",sans-serif;color:black'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.5pt;font-family:"Calibri",sans-serif;color:black'>Best Wishes<o:p></o:p></span></p></div></div><div><p class=MsoNormal><span style='font-size:10.5pt;font-family:"Calibri",sans-serif;color:black'><o:p> </o:p></span></p></div><div><div><p class=MsoNormal><b><span style='font-size:10.5pt;font-family:"Calibri",sans-serif;color:black'>Johan Sundström</span></b><span style='font-size:10.5pt;font-family:"Calibri",sans-serif;color:black'> / IT-Ansvarig<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.5pt;font-family:"Calibri",sans-serif;color:black'>090-163951<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.5pt;font-family:"Calibri",sans-serif;color:black'>Västerbottens museum<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.5pt;font-family:"Calibri",sans-serif;color:black'><a href="http://www.vbm.se">www.vbm.se</a><o:p></o:p></span></p></div></div></div></div></div></body></html>