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<div class="moz-cite-prefix">Hi,<br>
<br>
I think you should look at the rights granted in your queue. I
guess that remove the right to "modify ticket" should help. To be
sure about what to do and know the properties of each rights, I
suggest you to read the documentation here :
<a class="moz-txt-link-freetext" href="http://requesttracker.wikia.com/wiki/QueueSpecificRights">http://requesttracker.wikia.com/wiki/QueueSpecificRights</a><br>
<br>
Hope it helps you<br>
<br>
Regards,<br>
<br>
<pre class="moz-signature" cols="72">Loic Cadoret
IT Technician
Keyyo</pre>
Le 04/05/2015 11:40, ABD EL MALEK BOUBARNOUS a écrit :<br>
</div>
<blockquote
cite="mid:CA+cmY56CnUavNRuuBPRF5cQ2keYKKmWE-+3kb5HkCpfJ-zearQ@mail.gmail.com"
type="cite">
<div dir="ltr"><span
style="font-family:arial,sans-serif;font-size:13px">Hi
everyone,</span><br
style="font-family:arial,sans-serif;font-size:13px">
<br style="font-family:arial,sans-serif;font-size:13px">
<div style="font-family:arial,sans-serif;font-size:13px">On
ticket creation I would like to freeze the requestor field to
be set to the user's email, RT does it by the default but let
the field modifiable by the user and they can put any mail
address there so I would like to freeze that field.</div>
<div style="font-family:arial,sans-serif;font-size:13px"><br>
</div>
<div style="font-family:arial,sans-serif;font-size:13px">anyone
have an idea how I can do that ?</div>
<div style="font-family:arial,sans-serif;font-size:13px"><br>
</div>
<div style="font-family:arial,sans-serif;font-size:13px"><br>
</div>
<div style="font-family:arial,sans-serif;font-size:13px">Thanks
in advance,</div>
</div>
</blockquote>
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