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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">You just have to set up fetchmail to pick up replies to the same mailbox. We have ours configured to an office 365 service user.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">sudo cat /etc/fetchmailrc<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">[sudo] password for rshaker:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">set daemon 60<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">set invisible<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">set no bouncemail<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">set no syslog<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">poll outlook.office365.com protocol pop3: username "$EMAIL_GOES_HERE" password "$PUT_THE_PASS_HERE" mda "/opt/rt4/bin/rt-mailgate --queue ' Uncategorized' --action
correspond --url http://localhost/" no keep<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">You may need to mess with this a bit to get it to work with Gmail, since I believe it only supports pop3 over SSL. A quick google showed this article, it might
help you a bit.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">http://www.axllent.org/docs/view/gmail-pop3-with-fetchmail/<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> rt-users [mailto:rt-users-bounces@lists.bestpractical.com]
<b>On Behalf Of </b>hydn<br>
<b>Sent:</b> Friday, May 15, 2015 4:53 PM<br>
<b>To:</b> rt-users@lists.bestpractical.com<br>
<b>Subject:</b> [rt-users] Is setting up RT to create tickets via Gmail possible?<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Hi all, this posts is 3 days in the making and I'm sure its probably a dumb question and hoping there's a easy clear answer someone can guide me to.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">I have RT setup so that when new tickets are posted it now sends out email alerts to the ticket owner and also to those CC'd via a gmail account.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Got that working by using the following in Exim passwd config:<o:p></o:p></p>
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<p class="MsoNormal">gmail-smtp.l.google.com:rt.xxxx@gmail.com:password<o:p></o:p></p>
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<p class="MsoNormal">*.google.com:rt.xxxx@gmail.com:password<o:p></o:p></p>
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<p class="MsoNormal">smtp.gmail.com:rt.xxxx@gmail.com:password<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">... However, when a reply is posted via email, how can the reply email be retrieved and posted back to RT?<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Should I use a local email account on the server instead of gmail? Maybe use
<a href="mailto:rt@mydomain.com">rt@mydomain.com</a>? What would be the best, fairly simple and reliable solution?<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">I've searched the web for definitive guides on RT email integration, can you point me to a detailed setup for allowing email notifications and replies/comments via email?<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Thanks much.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">hydn<o:p></o:p></p>
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