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<p class="MsoPlainText"><span lang="EN-US">Hi, <o:p></o:p></span></p>
<p class="MsoPlainText"><span lang="EN-US">I'm trying to use rt-crontool, to send out reminders when a ticket expires due date.
<o:p></o:p></span></p>
<p class="MsoPlainText"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoPlainText"><span lang="EN-US">The command and output is like this, but no mail is sent:
<o:p></o:p></span></p>
<p class="MsoPlainText"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoPlainText"><span lang="EN-US" style="font-family:"Courier New"">[root@<server> ~]# /opt/rt4/bin/rt-crontool --search RT::Search::FromSQL \
<o:p></o:p></span></p>
<p class="MsoPlainText"><span lang="EN-US" style="font-family:"Courier New"">> --search-arg 'Queue = "The Queue" and (Status = "open" or Status = "new")' \
<o:p></o:p></span></p>
<p class="MsoPlainText"><span lang="EN-US" style="font-family:"Courier New"">> --condition RT::Condition::BeforeDue \
<o:p></o:p></span></p>
<p class="MsoPlainText"><span lang="EN-US" style="font-family:"Courier New"">> --condition-arg 0d2h3m1s \
<o:p></o:p></span></p>
<p class="MsoPlainText"><span lang="EN-US" style="font-family:"Courier New"">> --action RT::Action::NotifyGroup \
<o:p></o:p></span></p>
<p class="MsoPlainText"><span lang="EN-US" style="font-family:"Courier New"">> --action-arg 'mail@domain.se' \
<o:p></o:p></span></p>
<p class="MsoPlainText"><span lang="EN-US" style="font-family:"Courier New"">> --transaction first \
<o:p></o:p></span></p>
<p class="MsoPlainText"><span lang="EN-US" style="font-family:"Courier New"">> --template 'Reminder due soon' \
<o:p></o:p></span></p>
<p class="MsoPlainText"><span lang="EN-US" style="font-family:"Courier New"">> --verbose \
<o:p></o:p></span></p>
<p class="MsoPlainText"><span lang="EN-US" style="font-family:"Courier New"">> --log debug
<o:p></o:p></span></p>
<p class="MsoPlainText"><span lang="EN-US" style="font-family:"Courier New"">[3011] [Wed May 20 06:53:26 2015] [debug]: The RTAddressRegexp option is not set in the config. Not setting this option results in additional SQL queries to check whether each address
belongs to RT or not. It is especially important to set this option if RT recieves emails on addresses that are not in the database or config. (/opt/rt4/bin/../lib/RT/Config.pm:505)
<o:p></o:p></span></p>
<p class="MsoPlainText"><span lang="EN-US" style="font-family:"Courier New"">18079:
<o:p></o:p></span></p>
<p class="MsoPlainText"><span lang="EN-US" style="font-family:"Courier New""> Using transaction #111037...
<o:p></o:p></span></p>
<p class="MsoPlainText"><span lang="EN-US" style="font-family:"Courier New"">18331:
<o:p></o:p></span></p>
<p class="MsoPlainText"><span lang="EN-US" style="font-family:"Courier New""> Using transaction #113770...
<o:p></o:p></span></p>
<p class="MsoPlainText"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoPlainText"><span lang="EN-US">Does anyone know, what could be the problem here?
<o:p></o:p></span></p>
<p class="MsoPlainText"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoPlainText"><span lang="EN-US">And, yes, mailing works, when you for exapmle resolve a ticket from the web interface.
<o:p></o:p></span></p>
<p class="MsoPlainText"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoPlainText">BR <o:p></o:p></p>
<p class="MsoPlainText">Fredrik<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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