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<p class="MsoNormal"><span style="color:#1F497D">We have 14 different queues so using fetchmail to manage the email accounts is useful for us. But that is where the problem lies as well I think. Fetchmail doesn’t seem to be deleting the email from the inbox
consistently. Sometimes it works and sometimes it doesn’t. I have gone the route of working with the Network Engineering team to see if there were any configuration changes or updates to exchange that may have done but came up with nothing. The emails get
to their respective inboxes, then fetchmail (I have running in a crontab every minute) executes to pick up and send any emails to RT mailgate.:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Here is an example:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">poll imap.corp.test.com proto IMAP and port 143:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"># Team Queue<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">username team password 123456 mda "/opt/rt4/bin/rt-mailgate --url http://test --queue 'Team Requests' --action correspond"<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">username team-comments password 123456 mda "/opt/rt4/bin/rt-mailgate --url http://test --queue 'Team Requests' --action comment"<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">I know this isn’t a fetchmail forum, but any input would be gladly taken.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="color:#1F497D">Thank You,</span></b><span style="color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="color:#1F497D">Terry O'Leary</span></b><span style="color:#1F497D"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Jaye Mathisen [mailto:mrcpu@lilpantry.com]
<br>
<b>Sent:</b> Monday, May 25, 2015 11:15 PM<br>
<b>To:</b> Terry O'Leary; rt-users@lists.bestpractical.com<br>
<b>Subject:</b> RE: [rt-users] mail solutions<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Is there some reason you can’t just have your exchange server forward the mail to RT and process it with rt-mailgate?</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">In general though, I would expect that if you’re sucking the mail from a pop3 mailbox, and the mail is getting deleted from exchange it shouldn’t be an issue with fetchmail.</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">I guess the other question would be is if the mail messages are getting duplicated somehow (like via 2 different addresses) in the exchange mailbox, so fetchmail is pulling down 2 copies of the message because
there’s 2 copies in the mailbox and dumping each into rt?</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
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<p class="MsoNormal"><b>From:</b> rt-users [mailto:<a href="mailto:rt-users-bounces@lists.bestpractical.com">rt-users-bounces@lists.bestpractical.com</a>]
<b>On Behalf Of </b>Terry O'Leary<br>
<b>Sent:</b> Monday, May 25, 2015 7:24 PM<br>
<b>To:</b> <a href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a><br>
<b>Subject:</b> [rt-users] mail solutions<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">Hello,<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">My company has been using RT for years and has gone through a few upgrades. We are currently up to version 4.0.12. We also use fetchmail as our mailing solution to retrieve emails from our exchange 2010 servers. We have been encountering
multiple ticket creation issues when email is only sent through fetchmail to RT. When creating tickets internally through RT there are no errors or multiple ticket issues. I am looking into a new mailing solution (Like getmail, etc) and wanted to get feedback
from you all on what types of mailing solutions you are using. Any suggestions are appreciated.<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal"><b>Thank You,</b><o:p></o:p></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">Terry O’Leary</span><span style="color:red">|
</span></b><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">Software Release Engineering Manager
<b><span style="color:red">|</span></b> IT Department <b><span style="color:red">|
</span></b>World Travel Holdings <b><span style="color:red">|</span></b> <b>t</b> 617-587-6268 -(internal X76268)
<b><span style="color:red">| </span>c</b> 339-927-5843<b><span style="color:red"> |
</span>f</b> 617-587-6359<br>
100 Fordham Rd. Building C <b><span style="color:red">|</span></b> Wilmington <b>
<span style="color:red">|</span></b> MA <b><span style="color:red">|</span></b> 01887
<b><span style="color:red">|</span></b> AIM: Teeo75 <b><span style="color:red">|</span></b>
<a href="http://www.WorldTravelHoldings.com">www.WorldTravelHoldings.com</a></span><o:p></o:p></p>
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