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<div class="moz-cite-prefix">Well, I think what you wanted to do was
feasible by creating a RT user with the Team inbox or the mailing
list address as the contact address of the user. Next, you add the
user as an AdminCc of the wanted queue. By default Rt has global
scrips that send email to AdminCc users when an action is done on
a queue (create, comment, answer, move, close a ticket).<br>
<br>
Be sure to use a different address or domain name for RT's
administrative adresses (addresses used by the queues, or else)
and set the regexp accordingly.<br>
<br>
I don't if that I said was clear enough,<br>
<br>
Regards<br>
<pre class="moz-signature" cols="72">Loic Cadoret
IT Technician
Keyyo</pre>
Le 27/05/2015 15:51, <a class="moz-txt-link-abbreviated" href="mailto:ripache@gmail.com">ripache@gmail.com</a> a écrit :<br>
</div>
<blockquote
cite="mid:CADXQbL3NwKi_YghUmvw+sdE2=ERWsyMwciKx7SMwv1C_bicVPg@mail.gmail.com"
type="cite">
<div dir="ltr">
<div>
<div>I tried adding the following with no luck to the
RT_SiteConfig.pm<br>
<br>
Set($RTAddressRegexp , 'richard\@newemail\.com)$');<br>
Set($SendmailArguments, "-oi -t -f <a
moz-do-not-send="true" href="mailto:richard@newemail.com">richard@newemail.com</a>");<br>
<br>
</div>
Obviously I am doing something wrong.<br>
<br>
</div>
<div>Perhaps I did not explain the issue well:<br>
<br>
</div>
<div>Just for explaining: <a moz-do-not-send="true"
href="mailto:richard@oldemail.com">richard@oldemail.com</a>
is a Team inbox. <a moz-do-not-send="true"
href="mailto:richard@newemail.com">richard@newemail.com</a>
is a Distribution list. <br>
</div>
<div>Originally we wanted to use the Team Inbox address,
anything created via email, the Inbox will receive a copy. We
noticed that the emails are not getting send to our Inbox.
When trying to add the Inbox as AdminCC in Watchers, we
received the mail loop error. So we need to change the RT
Internal address to <a moz-do-not-send="true"
href="mailto:richard@newemail.com">richard@newemail.com</a>
so we can use <a moz-do-not-send="true"
href="mailto:richard@oldemail.com">richard@oldemail.com</a>
as AdminCC.<br>
</div>
<div><br>
<br>
The RT Internal email address is configured with <a
moz-do-not-send="true" href="mailto:richard@oldemail.com">richard@oldemail.com</a>.
I cannot use the <a moz-do-not-send="true"
href="mailto:richard@oldemail.com">richard@oldemail.com</a>
anymore. I need to change it to <a moz-do-not-send="true"
href="mailto:richard@newemail.com">richard@newemail.com</a>.
<br>
<br>
</div>
<div>I have verified that all references to <a
moz-do-not-send="true" href="mailto:richard@oldemail.com">richard@oldemail.com</a>
has been updated etc, but i still receive an error of a mail
loop (when testing <a moz-do-not-send="true"
href="mailto:richard@oldemail.com">richard@oldemail.com</a>)
as AdminCC.<br>
<br>
</div>
<div>Thanks in advanced.<br>
<br>
</div>
<div>Richard<br>
</div>
<div>
<div><br>
</div>
</div>
</div>
<div class="gmail_extra"><br>
<div class="gmail_quote">On Tue, May 26, 2015 at 7:01 PM, <span
dir="ltr"><<a moz-do-not-send="true"
href="mailto:ripache@gmail.com" target="_blank">ripache@gmail.com</a>></span>
wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0
.8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="ltr">
<div>Hi everyone:</div>
<div>sorry for the late reply.</div>
<div><br>
</div>
<div>The email I need to change is the email rt works
with. For example I want to use <a
moz-do-not-send="true" href="mailto:Richard@test.com"
target="_blank">Richard@test.com</a> as Admin cc, it
states it will create a mail loop. There is no other
user, with that email.</div>
<div>I have tried changing the RT_SiteConfig.pm, searching
the database, etc. No luck</div>
<div>Thanks in advanced.</div>
</div>
<div class="gmail_extra">
<div>
<div class="h5"><br>
<div class="gmail_quote">On Tue, May 19, 2015 at 7:59
AM, Loïc Cadoret <span dir="ltr"><<a
moz-do-not-send="true"
href="mailto:lcadoret@keyyo.com" target="_blank">lcadoret@keyyo.com</a>></span>
wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0
.8ex;border-left:1px #ccc solid;padding-left:1ex">Well
by reading again the thread, I realize that i've
misunderstood your answer, my appologies for that,
english is not my native language, there is no
confusion, thanks for the advice, it is helpfull.<br>
<br>
Regards,<span><br>
<br>
Loic Cadoret<br>
IT Technician<br>
Keyyo<br>
<br>
</span>
<div>
<div>
Le 18/05/2015 17:09, Jaime Kikpole a écrit :<br>
<blockquote class="gmail_quote"
style="margin:0 0 0 .8ex;border-left:1px
#ccc solid;padding-left:1ex">
On Mon, May 18, 2015 at 7:15 AM, Loïc
Cadoret <<a moz-do-not-send="true"
href="mailto:lcadoret@keyyo.com"
target="_blank">lcadoret@keyyo.com</a>>
wrote:<br>
<blockquote class="gmail_quote"
style="margin:0 0 0 .8ex;border-left:1px
#ccc solid;padding-left:1ex">
Yes RT_SiteConfig.pm sorry, it was what
wanted to say ;)<br>
</blockquote>
It IS what you said. Its just that what I
wrote refers to both files,<br>
so I wanted to be clear about which one to
edit (RT_SiteConfig.pm) vs.<br>
use as reference (RT_Config.pm). Sorry
about any confusion I may have<br>
caused.<br>
<br>
<br>
</blockquote>
<br>
</div>
</div>
</blockquote>
</div>
<br>
<br clear="all">
<br>
</div>
</div>
<span class="HOEnZb"><font color="#888888">-- <br>
<div>Richard Pacheco<br>
</div>
</font></span></div>
</blockquote>
</div>
<br>
<br clear="all">
<br>
-- <br>
<div class="gmail_signature">Richard Pacheco<br>
</div>
</div>
</blockquote>
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