<div dir="ltr">I'm not 100% sure, but I think your 'Reply Address' and 'Comment Address' need to be different.<div><br></div><div>To get mail into the "IT Support" queue, you will need to modify fetchmailrc to call rt-mailgate --queue "IT Support" and it should hopefully work.</div><div><br></div><div>-A</div></div><div class="gmail_extra"><br><div class="gmail_quote">On Tue, Jun 2, 2015 at 9:12 AM, Rohit Gupta <span dir="ltr"><<a href="mailto:rohit.gupta@syncoms.co.uk" target="_blank">rohit.gupta@syncoms.co.uk</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">Dear All,<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">I have configured new queue with ‘IT Support’ and configured want that any emails coming
to <a href="mailto:ithelpdesk@syncoms.co.uk" target="_blank"><span style="color:blue">ithelpdesk@syncoms.co.uk</span></a> should be fetched into this new queue. The snapshot of the new queue:<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"> <u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><img border="0" width="833" height="296" src="cid:image001.png@01D09D57.3BF06430"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">So far, everything is running fine and emails are been received in the ‘general’ queue.
Now what do I need to do in order to configure rt such that any emails coming to
<a href="mailto:ithelpdesk@syncoms.co.uk" target="_blank"><span style="color:blue">ithelpdesk@syncoms.co.uk</span></a> comes in IT Support queue. As per few blogs they are saying to add in /etc/aliases . can you please suggest as what do I need to do – if I
have to enter into the /etc/aliases then how my configuration will look like?<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"> At the moment, /etc/aliases is:<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><img border="0" width="374" height="253" src="cid:image002.png@01D09D57.3BF06430"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"> And /etc/fetchmailrc:<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"> <img border="0" width="842" height="210" src="cid:image003.png@01D09D57.3BF06430"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">Also, I have tried changing the –queue general to –queue ‘it support’ but it didn’t
work. Infact this time the requestor is receiving a mailer demon error message.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">Please suggest. Thanks
<u></u><u></u></span></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><span>Kind Regards,<u></u><u></u></span></p>
<p class="MsoNormal"><span><u></u> <u></u></span></p>
<p class="MsoNormal"><b><span>Rohit Gupta<u></u><u></u></span></b></p>
<p class="MsoNormal"><span>IT Infrastructure Manager<u></u><u></u></span></p>
<p class="MsoNormal"><span>Synchronized Communications Ltd<u></u><u></u></span></p>
<p class="MsoNormal"><span><img border="0" width="221" height="68" src="cid:image004.jpg@01D09D57.3BF06430" alt="New-RGB-logo-invoice"><u></u><u></u></span></p>
<p class="MsoNormal"><span><u></u> <u></u></span></p>
<p class="MsoNormal"><span>Unit 5, Stonefield Way,<u></u><u></u></span></p>
<p class="MsoNormal"><span>South Ruislip Middlesex<u></u><u></u></span></p>
<p class="MsoNormal"><span>London UK– HA4 0JS<u></u><u></u></span></p>
<p class="MsoNormal"><span><u></u> <u></u></span></p>
<p class="MsoNormal"><span>DDI: <a href="tel:%2B44%280%29208%20185%206163" value="+442081856163" target="_blank">+44(0)208 185 6163</a><u></u><u></u></span></p>
<p class="MsoNormal"><span>Fax: <a href="tel:%2B44%280%29208%20845%203657" value="+442088453657" target="_blank">+44(0)208 845 3657</a><u></u><u></u></span></p>
<p class="MsoNormal"><span>Email: <a href="mailto:rohit.gupta@syncoms.co.uk" target="_blank">
<span style="color:blue">rohit.gupta@syncoms.co.uk</span></a> <u></u><u></u></span></p>
<p class="MsoNormal"><span>Web: <a href="http://www.syncoms.co.uk/" target="_blank">
<span style="color:blue">www.syncoms.co.uk</span></a> <u></u><u></u></span></p>
<p class="MsoNormal"><b><span style="font-size:8.0pt;font-family:Webdings;color:green">P</span></b><b><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:navy">
</span></b><b><span style="font-size:8.0pt;color:green">please don't print this e-mail unless you really need to<u></u><u></u></span></b></p>
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<a href="http://www.syncoms.co.uk/Disclaimer.html" target="_blank"><span style="color:blue">Disclaimer</span></a><u></u><u></u></span></b></p>
<p class="MsoNormal"><b><span style="font-size:7.0pt;font-family:"Arial",sans-serif;color:green"><u></u> <u></u></span></b></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><img border="0" width="94" height="59" src="cid:image005.jpg@01D09D57.3BF06430" alt="image005"><img border="0" width="44" height="70" src="cid:image006.jpg@01D09D57.3BF06430" alt="Kite-Mark-Blue-2010"></span><span lang="EN-US" style="font-size:12.0pt;font-family:"Times New Roman",serif"><u></u><u></u></span></p>
<p class="MsoNormal"><b><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:green"><u></u> <u></u></span></b></p>
<p class="MsoNormal"><u></u> <u></u></p>
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