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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;mso-fareast-language:EN-GB">Dear All,<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;mso-fareast-language:EN-GB">I have configured new queue with ‘IT Support’ and configured want that any emails coming
to <a href="mailto:ithelpdesk@syncoms.co.uk" target="_blank"><span style="color:blue">ithelpdesk@syncoms.co.uk</span></a> should be fetched into this new queue. The snapshot of the new queue:<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;mso-fareast-language:EN-GB"> <o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;mso-fareast-language:EN-GB"><img border="0" width="833" height="296" id="_x0000_i1025" src="cid:image001.png@01D09D57.3BF06430"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;mso-fareast-language:EN-GB">So far, everything is running fine and emails are been received in the ‘general’ queue.
Now what do I need to do in order to configure rt such that any emails coming to
<a href="mailto:ithelpdesk@syncoms.co.uk" target="_blank"><span style="color:blue">ithelpdesk@syncoms.co.uk</span></a> comes in IT Support queue. As per few blogs they are saying to add in /etc/aliases . can you please suggest as what do I need to do – if I
have to enter into the /etc/aliases then how my configuration will look like?<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;mso-fareast-language:EN-GB"> At the moment, /etc/aliases is:<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;mso-fareast-language:EN-GB"><img border="0" width="374" height="253" id="_x0000_i1026" src="cid:image002.png@01D09D57.3BF06430"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;mso-fareast-language:EN-GB"> And /etc/fetchmailrc:<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;mso-fareast-language:EN-GB"> <img border="0" width="842" height="210" id="_x0000_i1027" src="cid:image003.png@01D09D57.3BF06430"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;mso-fareast-language:EN-GB">Also, I have tried changing the –queue general to –queue ‘it support’ but it didn’t
work. Infact this time the requestor is receiving a mailer demon error message.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;mso-fareast-language:EN-GB">Please suggest. Thanks
<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-GB">Kind Regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="mso-fareast-language:EN-GB">Rohit Gupta<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-GB">IT Infrastructure Manager<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-GB">Synchronized Communications Ltd<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-GB"><img border="0" width="221" height="68" id="Picture_x0020_1" src="cid:image004.jpg@01D09D57.3BF06430" alt="New-RGB-logo-invoice"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-GB">Unit 5, Stonefield Way,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-GB">South Ruislip Middlesex<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-GB">London UK– HA4 0JS<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-GB">DDI: +44(0)208 185 6163<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-GB">Fax: +44(0)208 845 3657<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-GB">Email: <a href="mailto:rohit.gupta@syncoms.co.uk">
<span style="color:blue">rohit.gupta@syncoms.co.uk</span></a> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-GB">Web: <a href="http://www.syncoms.co.uk/">
<span style="color:blue">www.syncoms.co.uk</span></a> <o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:8.0pt;font-family:Webdings;color:green;mso-fareast-language:EN-GB">P</span></b><b><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:navy;mso-fareast-language:EN-GB">
</span></b><b><span style="font-size:8.0pt;color:green;mso-fareast-language:EN-GB">please don't print this e-mail unless you really need to<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:7.0pt;font-family:"Arial",sans-serif;color:green;mso-fareast-language:EN-GB"><a href="http://www.syncoms.co.uk/Legal.html"><span style="color:blue">Confidentiality Notice</span></a> |
<a href="http://www.syncoms.co.uk/Legal.html"><span style="color:blue">Legal</span></a> |
<a href="http://www.syncoms.co.uk/Disclaimer.html"><span style="color:blue">Disclaimer</span></a><o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:7.0pt;font-family:"Arial",sans-serif;color:green;mso-fareast-language:EN-GB"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-GB"><img border="0" width="94" height="59" id="Picture_x0020_2" src="cid:image005.jpg@01D09D57.3BF06430" alt="image005"><img border="0" width="44" height="70" id="Picture_x0020_3" src="cid:image006.jpg@01D09D57.3BF06430" alt="Kite-Mark-Blue-2010"></span><span lang="EN-US" style="font-size:12.0pt;font-family:"Times New Roman",serif;mso-fareast-language:EN-GB"><o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:green;mso-fareast-language:EN-GB"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><o:p> </o:p></p>
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