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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US">Hi Aaron,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US">Quick question – if the email id’s need to be separate then why everything is working fine in General queue?
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Kind Regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Rohit Gupta<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">IT Infrastructure Manager<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Synchronized Communications Ltd<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><img width="221" height="68" id="Picture_x0020_1" src="cid:image001.jpg@01D09EAB.45BC29E0" alt="New-RGB-logo-invoice"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Unit 5, Stonefield Way,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">South Ruislip Middlesex<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">London UK– HA4 0JS<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">DDI: +44(0)208 185 6163<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Fax: +44(0)208 845 3657<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Email:
<a href="mailto:rohit.gupta@syncoms.co.uk">rohit.gupta@syncoms.co.uk</a> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Web:
<a href="http://www.syncoms.co.uk/">www.syncoms.co.uk</a> <o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:8.0pt;font-family:Webdings;color:green">P</span></b><b><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:navy">
</span></b><b><span style="font-size:8.0pt;font-family:"Calibri",sans-serif;color:green">please don't print this e-mail unless you really need to<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:7.0pt;font-family:"Arial",sans-serif;color:green"><a href="http://www.syncoms.co.uk/Legal.html">Confidentiality Notice</a> |
<a href="http://www.syncoms.co.uk/Legal.html">Legal</a> | <a href="http://www.syncoms.co.uk/Disclaimer.html">
Disclaimer</a><o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:7.0pt;font-family:"Arial",sans-serif;color:green"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#1F497D"><img border="0" width="94" height="59" id="Picture_x0020_2" src="cid:image002.jpg@01D09EAB.45BC29E0" alt="image005"><img border="0" width="44" height="70" id="Picture_x0020_3" src="cid:image009.jpg@01D09EAB.45B60F60" alt="Kite-Mark-Blue-2010"></span><span lang="EN-US" style="color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:green"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Aaron C. de Bruyn [mailto:aaron@heyaaron.com]
<br>
<b>Sent:</b> 02 June 2015 19:27<br>
<b>To:</b> Rohit Gupta<br>
<b>Cc:</b> rt-users@lists.bestpractical.com<br>
<b>Subject:</b> Re: [rt-users] Configuring fetchmail to poll emails to respective queues.<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">I'm not 100% sure, but I think your 'Reply Address' and 'Comment Address' need to be different.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">To get mail into the "IT Support" queue, you will need to modify fetchmailrc to call rt-mailgate --queue "IT Support" and it should hopefully work.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">-A<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Tue, Jun 2, 2015 at 9:12 AM, Rohit Gupta <<a href="mailto:rohit.gupta@syncoms.co.uk" target="_blank">rohit.gupta@syncoms.co.uk</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Dear All,<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">I have configured new queue with ‘IT Support’ and configured want that any emails coming to
<a href="mailto:ithelpdesk@syncoms.co.uk" target="_blank">ithelpdesk@syncoms.co.uk</a> should be fetched into this new queue. The snapshot of the new queue:<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><img border="0" width="833" height="296" id="_x0000_i1025" src="cid:image010.png@01D09EAB.45B60F60"><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">So far, everything is running fine and emails are been received in the ‘general’ queue. Now what do I need to do in order to configure rt such that any emails coming to
<a href="mailto:ithelpdesk@syncoms.co.uk" target="_blank">ithelpdesk@syncoms.co.uk</a> comes in IT Support queue. As per few blogs they are saying to add in /etc/aliases . can you please suggest as what do I need to do – if I have to enter into the /etc/aliases
then how my configuration will look like?<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> At the moment, /etc/aliases is:<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><img border="0" width="374" height="253" id="_x0000_i1026" src="cid:image011.png@01D09EAB.45B60F60"><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> And /etc/fetchmailrc:<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <img border="0" width="842" height="210" id="_x0000_i1027" src="cid:image012.png@01D09EAB.45B60F60"><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Also, I have tried changing the –queue general to –queue ‘it support’ but it didn’t work. Infact this time the requestor is receiving a mailer demon error message.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Please suggest. Thanks
<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Kind Regards,<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b>Rohit Gupta</b><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">IT Infrastructure Manager<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Synchronized Communications Ltd<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><img border="0" width="221" height="68" id="_x0000_i1028" src="cid:image013.jpg@01D09EAB.45B60F60" alt="New-RGB-logo-invoice"><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Unit 5, Stonefield Way,<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">South Ruislip Middlesex<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">London UK– HA4 0JS<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">DDI:
<a href="tel:%2B44%280%29208%20185%206163" target="_blank">+44(0)208 185 6163</a><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Fax:
<a href="tel:%2B44%280%29208%20845%203657" target="_blank">+44(0)208 845 3657</a><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Email:
<a href="mailto:rohit.gupta@syncoms.co.uk" target="_blank">rohit.gupta@syncoms.co.uk</a>
<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Web:
<a href="http://www.syncoms.co.uk/" target="_blank">www.syncoms.co.uk</a> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:8.0pt;font-family:Webdings;color:green">P</span></b><b><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:navy">
</span></b><b><span style="font-size:8.0pt;color:green">please don't print this e-mail unless you really need to</span></b><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:7.0pt;font-family:"Arial",sans-serif;color:green"><a href="http://www.syncoms.co.uk/Legal.html" target="_blank">Confidentiality Notice</a> |
<a href="http://www.syncoms.co.uk/Legal.html" target="_blank">Legal</a> | <a href="http://www.syncoms.co.uk/Disclaimer.html" target="_blank">
Disclaimer</a></span></b><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:7.0pt;font-family:"Arial",sans-serif;color:green"> </span></b><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><img border="0" width="94" height="59" id="_x0000_i1029" src="cid:image014.jpg@01D09EAB.45B60F60" alt="image005"><img border="0" width="44" height="70" id="_x0000_i1030" src="cid:image009.jpg@01D09EAB.45B60F60" alt="Kite-Mark-Blue-2010"></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:green"> </span></b><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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