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<div class="moz-cite-prefix">Hi,<br>
<br>
Two sperate emails are usefull two clarify the two roles
(Correspond and Comment a ticket). When you select correspond, an
email will be sent two the requestor and Ccs of the ticket whilst
nothing will be sent to the requestor when using comments. It is
usefull if you use a queue to correspond whith customers for
instance and if you want to adds messages that not concerns your
customer. I think that two addresses are needed if you are not
using the RT WebUI but only emails.<br>
<br>
Hope it helps <br>
<pre class="moz-signature" cols="72">Loic Cadoret
IT Technician
Keyyo</pre>
Le 04/06/2015 14:31, Bob Shaker a écrit :<br>
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<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">You
don’t need 2 separate emails for those fields. Our instance
works fine with the same email in both fields.<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1
1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif">
rt-users
[<a class="moz-txt-link-freetext" href="mailto:rt-users-bounces@lists.bestpractical.com">mailto:rt-users-bounces@lists.bestpractical.com</a>]
<b>On Behalf Of </b>Rohit Gupta<br>
<b>Sent:</b> Thursday, June 4, 2015 6:17 AM<br>
<b>To:</b> Rohit Gupta; Landon Stewart<br>
<b>Cc:</b> <a class="moz-txt-link-abbreviated" href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a><br>
<b>Subject:</b> Re: [rt-users] Configuring fetchmail to
poll emails to respective queues.<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"
lang="EN-GB">Dear All \ Landon,<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"
lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"
lang="EN-GB">Problem solved – the issue was I haven’t
granted the new queue the everyone rights to create a
ticket, hence it was sending a bounce mailer daemon to the
requestor. <o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"
lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"
lang="EN-GB">But, I would still appreciate any one can
clarify the reason to create 2 separate emails for
correspond and comment.
<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"
lang="EN-GB"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"
lang="EN-GB">Kind Regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"
lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"
lang="EN-GB">Rohit Gupta<o:p></o:p></span></b></p>
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