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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US">Hi Landon,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US">Thanks for your information –but as per my original post I have already mentioned that I tried –option ‘it support’ with single quotes
but it didn’t work too. Though I will check the rt logs in case I can find out something.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US">Also, please clarify as why we require 2 separate email accounts for correspond & comment. As per my understanding the following should
happen:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US">Requestor
</span><span style="font-size:11.0pt;font-family:Wingdings;color:#1F497D;mso-fareast-language:EN-US">à</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US"> sending issue email to
</span><span style="font-size:11.0pt;font-family:Wingdings;color:#1F497D;mso-fareast-language:EN-US">à</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US">
<a href="mailto:ithelpdesk@domain.co.uk">ithelpdesk@domain.co.uk</a> </span><span style="font-size:11.0pt;font-family:Wingdings;color:#1F497D;mso-fareast-language:EN-US">à</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US">
get logged into </span><span style="font-size:11.0pt;font-family:Wingdings;color:#1F497D;mso-fareast-language:EN-US">à</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US"> RT System as new ticket<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US">Now what will be the role of the second email that is being asked for the comment i.e.
<a href="mailto:ithelpdesk-comment@domain.co.uk">ithelpdesk-comment@domain.co.uk</a> in it. Please clarify.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Kind Regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Rohit Gupta<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">IT Infrastructure Manager<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Synchronized Communications Ltd<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><img border="0" width="221" height="68" id="Picture_x0020_1" src="cid:image004.jpg@01D09EAB.1F49F080" alt="New-RGB-logo-invoice"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Unit 5, Stonefield Way,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">South Ruislip Middlesex<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">London UK– HA4 0JS<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">DDI: +44(0)208 185 6163<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Fax: +44(0)208 845 3657<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Email:
<a href="mailto:rohit.gupta@syncoms.co.uk">rohit.gupta@syncoms.co.uk</a> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Web:
<a href="http://www.syncoms.co.uk/">www.syncoms.co.uk</a> <o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:8.0pt;font-family:Webdings;color:green">P</span></b><b><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:navy">
</span></b><b><span style="font-size:8.0pt;font-family:"Calibri",sans-serif;color:green">please don't print this e-mail unless you really need to<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:7.0pt;font-family:"Arial",sans-serif;color:green"><a href="http://www.syncoms.co.uk/Legal.html">Confidentiality Notice</a> |
<a href="http://www.syncoms.co.uk/Legal.html">Legal</a> | <a href="http://www.syncoms.co.uk/Disclaimer.html">
Disclaimer</a><o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:7.0pt;font-family:"Arial",sans-serif;color:green"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#1F497D"><img border="0" width="94" height="59" id="Picture_x0020_2" src="cid:image005.jpg@01D09EAB.1F49F080" alt="image005"><img border="0" width="44" height="70" id="Picture_x0020_3" src="cid:image003.jpg@01D09EAB.1F4869E0" alt="Kite-Mark-Blue-2010"></span><span lang="EN-US" style="color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:green"><o:p> </o:p></span></b></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Landon Stewart [mailto:lstewart@iweb.com]
<br>
<b>Sent:</b> 02 June 2015 21:04<br>
<b>To:</b> Rohit Gupta<br>
<b>Cc:</b> rt-users@lists.bestpractical.com<br>
<b>Subject:</b> Re: [rt-users] Configuring fetchmail to poll emails to respective queues.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:13.5pt;font-family:"Helvetica",sans-serif">Your —queue option is incorrect in your fetchmail configuration. Use the name of the queue here. Since it has spaces you'll have to use quotation marks.<o:p></o:p></span></p>
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<p class="MsoNormal">Oops, I should have mentioned you'll need to use single quotes instead of double quotes for the queue name since you are enclosing the whole command in double quotes.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="color:black">Landon Stewart : <a href="mailto:lstewart@iweb.com">
lstewart@iweb.com</a><br>
Lead Specialist, Abuse and Security Management<br>
Spécialiste principal, gestion des abus et sécurité<br>
<a href="http://iweb.com">http://iweb.com</a> : +1 (888) 909-4932<o:p></o:p></span></p>
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