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</o:shapelayout></xml><![endif]--></head><body lang=EN-GB link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal>Hi All<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Has anyone been able to get STOP the CLOCK functionality working with SLAs? <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I need to be able to stop the clock and reset the DUE DATE (recalculated with a new date/time based on amount of time it was stopped) as a ticket moves between statuses.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>We are currently manually re-setting DUE DATE but each time the status changes the tickets go back to the very original DUE DATE so the whole thing is a real headache.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Thanks<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Sally<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><b><span style='color:gray;mso-fareast-language:EN-GB'>Sally Ainsley | Operations Director | Lifecycle Software<o:p></o:p></span></b></p><p class=MsoNormal><span style='color:gray;mso-fareast-language:EN-GB'>T: 01635 553427 | M: 07848 444500<o:p></o:p></span></p><p class=MsoNormal><a href="http://www.lifecycle-software.com/"><span style='font-size:10.0pt;color:gray;mso-fareast-language:EN-GB;text-decoration:none'><img border=0 width=130 height=59 id="Picture_x0020_3" src="cid:image003.png@01D0A1DC.DDADB410" alt=logo2></span></a><span style='font-size:10.0pt;color:gray;mso-fareast-language:EN-GB'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;color:gray;mso-fareast-language:EN-GB'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:8.0pt;color:gray;mso-fareast-language:EN-GB'>NOTICE <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:8.0pt;color:gray;mso-fareast-language:EN-GB'>This e-mail (including any attachments) is confidential and is intended for the above-named person(s). If you are not the intended recipient, please notify the sender immediately and delete this email from your system and do not disclose or use for any purpose. <o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>