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Todd,<br>
I have these templates:<br>
<ul>
<li>New Pending Approval </li><li>Approval Passed </li><li>All Approvals Passed </li><li>Approval Rejected </li><li>New Pending Approval in HTML </li><li>Approval Passed in HTML </li><li>All Approvals Passed in HTML </li><li>Approval Rejected in HTML </li><li>Approval Ready for Owner in HTML </li><li>Transaction in HTML </li><li>Transaction </li></ul>
<br>
Upon visual inspection they seem OK, but the last two templates are empty.<br>
<br>
Of all the templates, only three are used by scrips:<br>
<ul>
<li><b>New Pending Approval</b> is used by scrip <b>12</b> ("<i>When an approval ticket is created, notify the Owner and AdminCc of the item awaiting their approval</i>")
</li><li><b>Approval Rejected</b> is used by scrip <b>13</b> ("<i>If an approval is rejected, reject the original and delete pending approvals</i>")
</li><li><b>Transaction</b> is used by scrip <b>4</b> ("<i>On Create Notify AdminCcs</i>")
</li></ul>
Todd, does Best Practical offer support for troubleshooting?<br>
Could you send me (privately) some figures?<br>
If we can't fix this issue by ourselves I'll see if I can convince the management to ask for support.<br>
<br>
T.I.A.<br>
<br>
Cris<br>
<br>
<br>
<br>
<br>
<br>
<div class="moz-cite-prefix">On 17/06/2015 05:34, Todd Wade wrote:<br>
</div>
<blockquote cite="mid:5580EAC4.2000107@bestpractical.com" type="cite">On 6/16/15 10:57 AM, Guadagnino Cristiano wrote:
<br>
<blockquote type="cite">unfortunately, even after completely fixing the db with rt-validator, I
<br>
still have the same problem with approvals. <br>
<br>
I am at a loss, if anybody has something to contribute it would be very <br>
appreciated. <br>
</blockquote>
<br>
Can you confirm that the Approvals templates are installed? Navigate to /Admin/Queues/index.html?FindDisabledQueues=1 (this is the 'Admin queues' page with the 'Include disabled queues in listing' checkbox checked), click on the __Approvals queue and then click
on 'Tempates' in the subnav. Are there Templates listed there? <br>
<br>
Without access to your system its very much a guess but it sounds like somehow the approvals infrastructure wasn't installed (or wasn't installed correctly) in your system during the upgrade that added it in.
<br>
<br>
Regards, <br>
<br>
</blockquote>
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