<html><head><meta http-equiv="Content-Type" content="text/html charset=us-ascii"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class="">Hi Boris,<div class=""><br class=""></div><div class="">This part from <a href="https://www.bestpractical.com/docs/rt/4.2/RT_Config.html" class="">https://www.bestpractical.com/docs/rt/4.2/RT_Config.html</a> may explain it:</div><div class=""><br class=""></div><div class=""><dt id="AutocompleteOwners" class=""><code class="">$AutocompleteOwners</code></dt>
<dd class=""><p class="">If set to 1, the owner drop-downs for ticket update/modify and the
query builder are replaced by text fields that autocomplete. This can
alleviate the sometimes huge owner list for installations where many
users have the OwnTicket right.</p><p class="">Autocompleter is automatically turned on if list contains more than
50 users, but penalty of executing potentially slow query is still paid.</p><p class="">Drop down doesn't show unprivileged users. If your setup allows
unprivileged to own ticket then you have to enable autocompleting.</p>
</dd><div class=""><br class=""></div></div><div class="">Aaron</div><div class=""><br class=""><div><blockquote type="cite" class=""><div class="">On Jun 17, 2015, at 12:46 PM, Boris Epstein <<a href="mailto:borepstein@gmail.com" class="">borepstein@gmail.com</a>> wrote:</div><br class="Apple-interchange-newline"><div class=""><div dir="ltr" class="">Hello all,<div class=""><br class=""></div><div class="">For some reason, at some point in a not so distant past, the form where you can assign a newly created ticket to a user has changed from a pull-down list to a form where you can type it in (with auto-fill but still). Has anybody seen that? Does anybody know why this is happening?<br class=""><br class="">Thanks in advance for any and all help.</div><div class=""><br class=""></div><div class="">Cheers,</div><div class=""><br class=""></div><div class="">Boris.</div></div>
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