<div dir="ltr"><br><div class="gmail_extra"><br><div class="gmail_quote">On Wed, Jun 17, 2015 at 12:57 PM, Daniel Moore <span dir="ltr"><<a href="mailto:Daniel.Moore@osbornewood.com" target="_blank">Daniel.Moore@osbornewood.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-color:rgb(204,204,204);border-left-style:solid;padding-left:1ex">





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<p class="MsoNormal">Hello,<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Is there anyway to take the “comment” directly out of lifecycle for the Tickets?</p></div></div></blockquote><div><br></div><div>Yep.</div><div><br></div><div><a href="https://bestpractical.com/docs/rt/latest/customizing/lifecycles.html">https://bestpractical.com/docs/rt/latest/customizing/lifecycles.html</a><br></div><div><br></div><div>You can copy the default lifecycle from RT_Config.pm and then edit to your desire and store in SiteConfig.</div><div><br></div><div>-m</div></div></div></div>