<html><head><meta http-equiv="Content-Type" content="text/html charset=us-ascii"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class=""><br class=""><blockquote type="cite" class=""><div class="" style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;">I would like the self service reports for open and closed tickets to set desc by ticket id and even though this is our default setting in the config file the self service reports do not seem to use this setting. </div></blockquote><br class=""><blockquote type="cite" class=""><div class="" style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;">Can someone point me in the right direction for adjusting these 2 reports.<div class=""><br class=""></div><div class="">Thanks</div><div class=""><br class=""></div><div class="">Joe</div></div></blockquote><br class=""><div apple-content-edited="true" class="">
<span class="Apple-style-span" style="border-collapse: separate; border-spacing: 0px;"><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; " class=""><div class="">Joe Kirby , Assistant Vice President, Business Systems</div><div class="">Division of Information Technology (DoIT) </div><div class="">Support Response - <a href="http://www.umbc.edu/doit" class="">http://www.umbc.edu/doit</a> </div><div class="">Administration 627</div><div class="">Office - 410-455-3020 </div><div class="">Email - <a href="mailto:kirby@umbc.edu" class="">kirby@umbc.edu</a></div></div></span></span>
</div>
<div><br class=""></div><br class=""></body></html>