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<p class="MsoNormal">Hello all <o:p></o:p></p>
<p class="MsoNormal">I am working with an automated email process between two systems. The system sending the email requires that the subject line not be change in the response. So I need to remove the [rtname #12234] from the subject line.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">What is the best way to accomplish this? I have tried both scripts and a template.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">My current template is as follows. This was my latest attempt to remove the tag.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">RT-Attach-Message: yes <o:p></o:p></p>
<p class="MsoNormal">Subject:{my $subject; <o:p></o:p></p>
<p class="MsoNormal">{ <o:p></o:p></p>
<p class="MsoNormal"> my $comapreStr = $Ticket->Subject;<o:p></o:p></p>
<p class="MsoNormal"> my $stringend = index($comapreStr, "]") + 1;<o:p></o:p></p>
<p class="MsoNormal"> $subject = substr $comapreStr, $stringend;<o:p></o:p></p>
<p class="MsoNormal"> $subject = $subject . " Accepted"; <o:p></o:p></p>
<p class="MsoNormal">}<o:p></o:p></p>
<p class="MsoNormal">$subject;<o:p></o:p></p>
<p class="MsoNormal">} <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">{$Transaction->Content()}<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks in advance for the help.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks<o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">Bryon Baker<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">Network Operations Manager<o:p></o:p></span></p>
<p class="MsoNormal"><b><i><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:red">Copesan</span></i></b><b><i><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"> - Specialists in Pest Solutions<o:p></o:p></span></i></b></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">800-267-3726 • 262-783-6261 ext. 2296<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"><a href="mailto:bbaker@copesan.com"><span style="color:blue">bbaker@copesan.com</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"><a href="http://www.copesan.com/"><span style="color:black">www.copesan.com</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><b><i><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:red">"Servicing North America with Local Care"</span></i></b><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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