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<div class="moz-cite-prefix">On 30-6-2015 15:43, Bryon Baker wrote:<br>
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<p class="MsoNormal">Hello all <o:p></o:p></p>
<p class="MsoNormal">I am working with an automated email
process between two systems. The system sending the email
requires that the subject line not be change in the response.
So I need to remove the [rtname #12234] from the subject line.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">What is the best way to accomplish this? I
have tried both scripts and a template.<o:p></o:p></p>
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Others might chime in with better solutions but RT tries very hard
to keep ticket replies/comments together. One is using the tag in
the subject line, another is using X-Headers. If you add the right
header in your template you should be able to remove the tag in the
subject line.<br>
<br>
Regards,<br>
<br>
Joop<br>
<br>
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