<html>
<head>
<meta content="text/html; charset=utf-8" http-equiv="Content-Type">
</head>
<body bgcolor="#FFFFFF" text="#000000">
Hello,<br>
<br>
It can be done with articles.<br>
<a class="moz-txt-link-freetext" href="https://bestpractical.com/docs/rt/4.2/customizing/articles_introduction.html">https://bestpractical.com/docs/rt/4.2/customizing/articles_introduction.html</a><br>
<br>
<pre class="moz-signature" cols="72">Murillo Azambuja Gonçalves
</pre>
<div class="moz-cite-prefix">On 07/08/2015 09:05 AM, Ashish Patil
wrote:<br>
</div>
<blockquote
cite="mid:CANQnQxRmbmrqoWnZ-kC-NUzcZaM6tU8=DckqdAsDvM54zgrH-g@mail.gmail.com"
type="cite">
<div dir="ltr">
<div class="gmail_default" style="font-family:georgia,serif">Hello,<br>
<br>
</div>
<div class="gmail_default" style="font-family:georgia,serif">I
wish to have canned responses that I can use to reply/comment
on a Ticket. Is there any way that can be done? <br>
</div>
</div>
</blockquote>
<br>
</body>
</html>