<html>
<head>
<style><!--
.hmmessage P
{
margin:0px;
padding:0px
}
body.hmmessage
{
font-size: 12pt;
font-family:Calibri
}
--></style></head>
<body class='hmmessage'><div dir='ltr'>After changing to the most recent script, and resetting the Mason Cache this is now working perfectly.<div><br></div><div>Thank you for all the help.<br><br><div><hr id="stopSpelling">From: migetismad@hotmail.com<br>To: rt-users@lists.bestpractical.com<br>Date: Thu, 9 Jul 2015 15:49:51 +0100<br>Subject: [rt-users] FW: [rt-devel] Issue with setting Custom Statuses, Added statuses do not see any other statuses.<br><br>
<style><!--
.ExternalClass .ecxhmmessage P {
padding:0px;
}
.ExternalClass body.ecxhmmessage {
font-size:12pt;
font-family:Calibri;
}
--></style>
<div dir="ltr"><div><div dir="ltr"><div dir="ltr">Thank you for your response M<div><br></div><div>My perl is not great so I was unsure how/if I could put spaces in the Hash's key so I named them just a shorter variant of the status. </div><div><br></div><div>the results in the following image <a href="http://prntscr.com/7qp9ra" target="_blank">http://prntscr.com/7qp9ra</a></div><div><br></div><div>So the statuses appear correctly (So maybe not a 25 character limit?)</div><div><br></div><div>Now if I try to set the status to a non-RT Default after submitting it shows this <a href="http://prntscr.com/7qpaz6" target="_blank">http://prntscr.com/7qpaz6</a></div><div><br></div><div>I just modified my code to something that did not throw any errors but I get the same result. New code is here <a href="http://pastebin.com/a8HRz0sG" target="_blank">http://pastebin.com/a8HRz0sG</a></div><div><br></div><div>Once again, Any help is greatly appreciated.</div><div><br></div><div>Thank you.</div><div>Ashley Etherington.<br><br><div>> Date: Thu, 9 Jul 2015 09:17:11 -0500<br>> Subject: Re: [rt-devel] Issue with setting Custom Statuses, Added statuses do not see any other statuses.<br>> From: mzagrabe@d.umn.edu<br>> To: migetismad@hotmail.com; rt-users@lists.bestpractical.com<br>> <br>> Hi Ashley,<br>> <br>> Configuration questions are best sent to rt-users. [Done]<br>> <br>> Comments inline.<br>> <br>> On Thu, Jul 9, 2015 at 4:54 AM, Ashley Etherington<br>> <migetismad@hotmail.com> wrote:<br>> > Hi Everyone.<br>> ><br>> > We have decided that instead of using a Sub-Status custom field, that we<br>> > would add all of our statuses to the main built in RT Ticket status. The<br>> > first initial pass appears to work but when we use one of the new statuses,<br>> > we are unable to select any other status.<br>> <br>> Okay.<br>> <br>> > For example if I set the status to 'Awaiting Parts' and submit the form,<br>> > The only status I can then set it to is 'Awaiting Status'.<br>> <br>> A few comments.<br>> <br>> 1) Start with the default lifecycle and make small changes to it. You<br>> should be able to find your issue.<br>> <br>> 2) From what I can see in your "transitions" hash, there is no key of<br>> "Awaiting Parts". Thus there are no valid transitions for that status<br>> to change to. I'm not sure how "Awaiting Status" is showing up.<br>> <br>> 3) I just read on rt-user that there is a 25 character limit for<br>> status names. If that is true, then you are running into that wall as<br>> well.<br>> <br>> Cheers!<br>> <br>> -m<br></div></div></div>
</div></div><style><!--
.ExternalClass .ecxhmmessage P {
padding:0px;
}
.ExternalClass body.ecxhmmessage {
font-size:12pt;
font-family:Calibri;
}
--></style> </div></div></div> </div></body>
</html>