<html><head><meta http-equiv="Content-Type" content="text/html charset=us-ascii"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class="">On the new ticket page, if you click from the Basics to Details in the upper right, it'll have the option for selecting a priority.<div class=""><br class=""></div><div class="">You can also do it via a custom field having a scrip set the true priority, an example for the scrip is at <a href="http://requesttracker.wikia.com/wiki/CreatePriorityBasedOnCustomFieldValues" class="">http://requesttracker.wikia.com/wiki/CreatePriorityBasedOnCustomFieldValues</a>. I haven't done this myself, I generally just use the Queue default priority.</div><div class=""><br class=""></div><div class="">Aaron</div><div class=""><br class=""></div><div class=""><br class=""><div><blockquote type="cite" class=""><div class="">On Jul 15, 2015, at 5:16 AM, <a href="mailto:ripache@gmail.com" class="">ripache@gmail.com</a> wrote:</div><br class="Apple-interchange-newline"><div class=""><div dir="ltr" class=""><div class=""><div class=""><div class=""><div class="">Thanks once again that worked. Perhaps this is a long shot, <br class=""></div>Is there a way Priority field be displayed on the queue when the Ticket is being created?<br class=""><br class=""></div>Or have a CustomField, they can choose the Priority value, and update (or set) the Prioirty value?<br class=""><br class=""></div>Thanks once again, really appreciate all of your help.<br class=""><br class=""></div>Richard <br class=""></div><div class="gmail_extra"><br class=""><div class="gmail_quote">On Wed, Jul 15, 2015 at 7:08 AM, <span dir="ltr" class=""><<a href="mailto:ripache@gmail.com" target="_blank" class="">ripache@gmail.com</a>></span> wrote:<br class=""><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr" class=""><div class="">Thanks to all for your recommendation, will give it a try a let you know.<br class=""></div>Thanks once again.<br class=""></div><div class="gmail_extra"><div class=""><div class="h5"><br class=""><div class="gmail_quote">On Wed, Jul 15, 2015 at 4:50 AM, Gareth Dawson <span dir="ltr" class=""><<a href="mailto:gareth.dawson@pet.cam.ac.uk" target="_blank" class="">gareth.dawson@pet.cam.ac.uk</a>></span> wrote:<br class=""><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div link="#0563C1" vlink="#954F72" lang="EN-GB" class=""><div class=""><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d" class="">Richard,<u class=""></u><u class=""></u></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d" class=""><u class=""></u> <u class=""></u></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d" class="">There is an extension by Best Practical that changes the numeric priority to a string.<u class=""></u><u class=""></u></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d" class=""><u class=""></u> <u class=""></u></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d" class=""><a href="https://metacpan.org/pod/RT::Extension::PriorityAsString" target="_blank" class="">https://metacpan.org/pod/RT::Extension::PriorityAsString</a><u class=""></u><u class=""></u></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d" class=""><u class=""></u> <u class=""></u></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d" class="">Gareth<u class=""></u><u class=""></u></span></p><p class="MsoNormal"><a name="14e91667ff07d6e4_14e90e8b09a9f794__MailEndCompose" class=""><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d" class=""><u class=""></u> <u class=""></u></span></a></p><p class="MsoNormal"><b class=""><span style="font-size:11.0pt;font-family:"Calibri",sans-serif" lang="EN-US" class="">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif" lang="EN-US" class=""> rt-users [mailto:<a href="mailto:rt-users-bounces@lists.bestpractical.com" target="_blank" class="">rt-users-bounces@lists.bestpractical.com</a>] <b class="">On Behalf Of </b><a href="mailto:ripache@gmail.com" target="_blank" class="">ripache@gmail.com</a><br class=""><b class="">Sent:</b> 15 July 2015 01:57<br class=""><b class="">To:</b> <a href="mailto:rt-users@lists.bestpractical.com" target="_blank" class="">rt-users@lists.bestpractical.com</a>; Richard Pacheco<br class=""><b class="">Subject:</b> [rt-users] Priority value<u class=""></u><u class=""></u></span></p><div class=""><div class=""><p class="MsoNormal"><u class=""></u> <u class=""></u></p><p class="MsoNormal">Hi, <u class=""></u><u class=""></u></p><div class=""><p class="MsoNormal">is there a way i can change the priority field in a ticket to a pull down menu with 4 options like :<u class=""></u><u class=""></u></p></div><div class=""><p class="MsoNormal">100 - urgent 75 - high, and so on?<u class=""></u><u class=""></u></p></div><div class=""><p class="MsoNormal"><u class=""></u> <u class=""></u></p></div><div class=""><p class="MsoNormal">Or use a custom field which the user selects, when the ticket is created update the priorty numeric value?<u class=""></u><u class=""></u></p></div><div class=""><p class="MsoNormal"><u class=""></u> <u class=""></u></p></div><div class=""><p class="MsoNormal">Thanks in advanced.<u class=""></u><u class=""></u></p></div><div class=""><p class="MsoNormal"><u class=""></u> <u class=""></u></p></div><p class="MsoNormal" style="margin-bottom:12.0pt">Richard<br class=""><br class="">-- <br class="">Richard Pacheco<u class=""></u><u class=""></u></p></div></div></div></div></blockquote></div><br class=""><br clear="all" class=""><br class=""></div></div><span class="HOEnZb"><font color="#888888" class="">-- <br class=""><div class="">Richard Pacheco<br class=""></div>
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