<html><head><style>body{font-family:Helvetica,Arial;font-size:13px}</style></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;"><div id="bloop_customfont" style="color: rgb(0, 0, 0); margin: 0px;"><font face="Helvetica"><span style="font-size: 12px;">Hi Bernhard,</span></font></div><div id="bloop_customfont" style="color: rgb(0, 0, 0); margin: 0px;"><font face="Helvetica"><span style="font-size: 12px;"><br></span></font></div><div id="bloop_customfont" style="color: rgb(0, 0, 0); margin: 0px;"><font face="Helvetica"><span style="font-size: 12px;">From: <a href="http://requesttracker.wikia.com/wiki/SignatureToTheTop">http://requesttracker.wikia.com/wiki/SignatureToTheTop</a></span></font></div><div id="bloop_customfont" style="color: rgb(0, 0, 0); margin: 0px;"><font face="Helvetica"><br></font></div><div id="bloop_customfont" style="color: rgb(0, 0, 0); margin: 0px;"><font face="Helvetica">working on rt 4.2.9</font></div><div id="bloop_customfont" style="color: rgb(0, 0, 0); margin: 0px;"><br></div><div id="bloop_customfont" style="color: rgb(0, 0, 0); margin: 0px;"><font face="Helvetica"><span style="font-size: 12px;">copy MessageBox to local/html/Elements. if rt is in /opt/rt4:</span></font></div><div id="bloop_customfont" style="color: rgb(0, 0, 0); margin: 0px;"><font face="Helvetica"><span style="font-size: 12px;"><br></span></font></div><div id="bloop_customfont" style="color: rgb(0, 0, 0); margin: 0px;"><font face="Courier"><span style="font-size: 12px;">mkdir /opt/rt4/local/html/Elements && cp /opt/rt4/share/html/Elements/MessageBox $_</span></font></div><div id="bloop_customfont" style="color: rgb(0, 0, 0); margin: 0px;"><font face="Helvetica"><span style="font-size: 12px;"><br></span></font></div><div id="bloop_customfont" style="color: rgb(0, 0, 0); margin: 0px;"><font face="Helvetica"><span style="font-size: 12px;">change</span></font></div><div id="bloop_customfont" style="color: rgb(0, 0, 0); margin: 0px;"><font face="Helvetica"><span style="font-size: 12px;"><br></span></font></div><div id="bloop_customfont" style="color: rgb(0, 0, 0); margin: 0px;"><font face="Courier"><span style="font-size: 12px;"><span style="color: rgb(58, 58, 58); line-height: 22px; background-color: rgb(245, 245, 245);"><% $Default || </span><span style="border: 0px; margin: 0px; padding: 0px; vertical-align: baseline; color: rgb(58, 58, 58); line-height: 22px;"> %><% $message %></span><span style="border: 0px; margin: 0px; padding: 0px; vertical-align: baseline; color: rgb(58, 58, 58); line-height: 22px;"><% $signature %></span><span style="border: 0px; margin: 0px; padding: 0px; vertical-align: baseline; color: rgb(58, 58, 58); line-height: 22px;"></textarea></span></span></font></div><div id="bloop_customfont" style="color: rgb(0, 0, 0); margin: 0px;"><font face="Helvetica"><span style="font-size: 12px;"><br></span></font></div><div id="bloop_customfont" style="color: rgb(0, 0, 0); margin: 0px;"><font face="Helvetica"><span style="font-size: 12px;">to:</span></font></div><div id="bloop_customfont" style="color: rgb(0, 0, 0); margin: 0px;"><font face="Helvetica"><span style="font-size: 12px;"><br></span></font></div><div id="bloop_customfont" style="color: rgb(0, 0, 0); margin: 0px;"><font face="Courier"><span style="font-size: 12px;"><span style="color: rgb(58, 58, 58); line-height: 22px; background-color: rgb(245, 245, 245);"><% $Default || </span><span style="border: 0px; margin: 0px; padding: 0px; vertical-align: baseline; color: rgb(58, 58, 58); line-height: 22px;"> %><% $signature %><% $message %></textarea></span></span></font></div> <div><font face="Helvetica"><span style="font-size: 12px;"><br></span></font></div><font face="Helvetica"><span style="font-size: 12px;">clear your mason cache</span></font><div><font face="Helvetica"><span style="font-size: 12px;"><br></span></font><div><table border="0" cellpadding="0" cellspacing="0"><tbody><tr><td><code><font face="Courier">rm -rf /opt/rt4/var/mason_data/obj<br></font></code></td></tr></tbody></table> <div id="bloop_sign_1437153259185153024" class="bloop_sign"><div><font face="Helvetica"><span style="font-size: 12px;"><br></span></font></div><div><font face="Helvetica"><span style="font-size: 12px;">restart apache</span></font></div><div><font face="Helvetica"><span style="font-size: 12px;"><br></span></font></div><div><font face="Helvetica"><span style="font-size: 12px;">-- <br>Roman Massey</span></font><br></div></div> <br><p class="airmail_on" style="color:#000;">On June 1, 2015 at 2:46:45 AM, Eierschmalz, Bernhard (<a href="mailto:bernhard.eierschmalz@scheppach.com">bernhard.eierschmalz@scheppach.com</a>) wrote:</p> <blockquote type="cite" class="clean_bq"><span><div lang="DE" link="blue" vlink="purple" xml:lang="DE"><div></div><div>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#44546A">
Hello Alex,</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#44546A">
</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#44546A" xml:lang="EN-US">thanks for your detailed mail. I have one idea to
fix the position of signature, but for this I need to know one
point of configuration.</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#44546A" xml:lang="EN-US"> </span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#44546A" xml:lang="EN-US">You wrote:</span></p>
<p class="MsoNormal" style="margin-left:35.4pt"><span lang="EN-US" xml:lang="EN-US">I don't have an easy answer for moving the quoted
text beneath the signature. As a desperate measure, your
template could try to detect the beginning of quoted text and
truncate all content after it. There might be a big risk of
truncating actual non-quoted content though.</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#44546A" xml:lang="EN-US"> </span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#44546A" xml:lang="EN-US">This was the basic for my idea.</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#44546A" xml:lang="EN-US">My idea is to split the
{$Transaction->Content()} part into 2 pieces:</span></p>
<p class="MsoListParagraph" style="text-indent:-18.0pt;mso-list:l0 level1 lfo1">
<!--[if !supportLists]--><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#44546A" xml:lang="EN-US"><span style="mso-list:Ignore">1.<span style="font:7.0pt "Times New Roman""> </span></span></span>
<!--[endif]--><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#44546A" xml:lang="EN-US">Until “on <date> <name>
wrote”</span></p>
<p class="MsoListParagraph" style="text-indent:-18.0pt;mso-list:l0 level1 lfo1">
<!--[if !supportLists]--><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#44546A" xml:lang="EN-US"><span style="mso-list:Ignore">2.<span style="font:7.0pt "Times New Roman""> </span></span></span>
<!--[endif]--><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#44546A" xml:lang="EN-US">After “on <date> <name>
wrote”</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#44546A" xml:lang="EN-US"> </span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#44546A" xml:lang="EN-US">With this splitting I will be able to place the
signatures between the 2 parts.</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#44546A" xml:lang="EN-US"> </span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#44546A" xml:lang="EN-US">But to provide a stable splitting, I would like to
change the syntax of “on … … wrote” into some clearly syntax (e.g.
with entering a new line with “_” before the “on <date>
<name> wrote” line)</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#44546A" xml:lang="EN-US">Can you tell me how to do this?</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#44546A" xml:lang="EN-US"> </span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#44546A" xml:lang="EN-US"> </span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#44546A" xml:lang="EN-US">Best regards</span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#44546A" xml:lang="EN-US">Bernhard</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#44546A">
</span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">
Von:</span></b> <span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">
Alex Peters [mailto:alex@peters.net]<br>
<b>Gesendet:</b> Montag, 26. Januar 2015 06:29<br>
<b>An:</b> Eierschmalz, Bernhard<br>
<b>Cc:</b> rt-users@lists.bestpractical.com<br>
<b>Betreff:</b> Re: [rt-users] about signatures</span></p>
<p class="MsoNormal"> </p>
<div>
<p class="MsoNormal">You can use RT templates to add custom
signatures to outgoing mail. The template can read details
for the user generating the mail, and output them in any manner
that you wish.</p>
<div>
<p class="MsoNormal"> </p>
</div>
<div>
<p class="MsoNormal">First, you would need to ensure that the
necessary information is entered into each user's account (Admin
> Users > Select).</p>
</div>
<div>
<p class="MsoNormal"> </p>
</div>
<div>
<p class="MsoNormal">Second, you would need to create a template
(or modify an existing one) to call on various elements like:<br>
<br>
{ $Transaction->CreatorObj->Name }</p>
</div>
<div>
<p class="MsoNormal">{ $Transaction->CreatorObj->WorkPhone
}</p>
</div>
<div>
<p class="MsoNormal"> </p>
</div>
<div>
<p class="MsoNormal">You might want to include logic to omit the
fields (and possibly log an error to RT's log) if they are empty
for a particular user.</p>
</div>
<div>
<p class="MsoNormal"> </p>
</div>
<div>
<p class="MsoNormal">Other methods on the CreatorObj are available
here:</p>
</div>
<div>
<p class="MsoNormal"> </p>
</div>
<div>
<p class="MsoNormal"><a href="https://www.bestpractical.com/docs/rt/4.2/RT/User.html">https://www.bestpractical.com/docs/rt/4.2/RT/User.html</a></p>
</div>
<div>
<p class="MsoNormal"> </p>
</div>
<div>
<p class="MsoNormal">I don't have an easy answer for moving the
quoted text beneath the signature. As a desperate measure,
your template could try to detect the beginning of quoted text and
truncate all content after it. There might be a big risk of
truncating actual non-quoted content though.</p>
</div>
<div>
<p class="MsoNormal"> </p>
</div>
</div>
<div>
<p class="MsoNormal"> </p>
<div>
<p class="MsoNormal">On 21 January 2015 at 17:47, Eierschmalz,
Bernhard <<a href="mailto:Bernhard.Eierschmalz@scheppach.com" target="_blank">Bernhard.Eierschmalz@scheppach.com</a>>
wrote:</p>
<div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Hello,</p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> </p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" xml:lang="EN-US">I have 2 questions about
signatures.</span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" xml:lang="EN-US"> </span></p>
<p><span lang="EN-US" xml:lang="EN-US">1.</span><span lang="EN-US" style="font-size:7.0pt" xml:lang="EN-US"> </span> <span lang="EN-US" xml:lang="EN-US">For our “non-request-tracker”-mails I have
a HTML-Template, to standardize all our outgoing email signatures
(on the email server runs a program that attaches the template with
filled in parameters for name phone number etc. to every
email)<br>
is it possible to use a HTML-Template like this also for emails
sent through request tracker? (the problem is, the software only
sees one email address for each queue, so I need to generate the
signature directly in RT.</span></p>
<p><span lang="EN-US" xml:lang="EN-US"> </span></p>
<p><span lang="EN-US" xml:lang="EN-US">2.</span><span lang="EN-US" style="font-size:7.0pt" xml:lang="EN-US"> </span> <span lang="EN-US" xml:lang="EN-US">In the moment our signatures are attached
under the quoted text; many customers complain about this. Is it
possible to place the signature between message and quoted
text?</span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" xml:lang="EN-US"> </span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" xml:lang="EN-US"> </span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" xml:lang="EN-US">By the way: we use RT 4.2.8</span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" xml:lang="EN-US"> </span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" xml:lang="EN-US"> </span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" xml:lang="EN-US"> </span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" xml:lang="EN-US">Best regards,</span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" xml:lang="EN-US">Bernhard</span></p>
</div>
</div>
</div>
<p class="MsoNormal"> </p>
</div>
</div>
</div></div></span></blockquote></div></div></body></html>