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<p class="MsoNormal">Greetings,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I have installed RT and have successfully created the users and queues I need to begin managing requests. Emails addressed to
<a href="mailto:queuename@myrt.blah">queuename@myrt.blah</a> create a ticket and the autoreply generates exactly as expected.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">For consistency on the user side (and a management edict), I’ve been told that I have to maintain my existing support email addresses. So, I must redirect messages send to
<a href="mailto:myoldhelpdeskemail@mymailserver.net">myoldhelpdeskemail@mymailserver.net</a> to
<a href="mailto:queuename@myrt.blah">queuename@myrt.blah</a> . I will have to do this for at least three queues. I have done this with an Exchange inbox redirect rule.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">When I do this, tickets create, but the autoresponse doesn’t fire.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Does anyone have any insight as to how I can correct this? I used and maintained RT at another organization, but they had a Virtual Post Office that handled the redirection and delivery. I do not have such a setup available to me here.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thank you for your input!<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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