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<p class="MsoNormal"><span style="color:#1F497D">Thanks for your insight.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">I’ve looked at the headers from one of the messages and I cannot find anything related to bulk preference (literally, a string search cannot find “bulk” anywhere in the headers), but I do have a line “</span>RT-Squelch-Replies-To”
which is populated with the sender’s address. <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I’ve so far been unable to find anywhere I can disable this.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Further suggestions?<span style="color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="color:windowtext">From:</span></b><span style="color:windowtext"> rt-users [mailto:rt-users-bounces@lists.bestpractical.com]
<b>On Behalf Of </b>Joop<br>
<b>Sent:</b> Tuesday, July 28, 2015 2:44 PM<br>
<b>To:</b> rt-users@lists.bestpractical.com<br>
<b>Subject:</b> Re: [rt-users] Creating Tickets in RT with a redirected email<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On 28-7-2015 15:34, Jeff Smith wrote:<span style="font-size:12.0pt"><o:p></o:p></span></p>
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<p class="MsoNormal">Greetings,<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">I have installed RT and have successfully created the users and queues I need to begin managing requests. Emails addressed to
<a href="mailto:queuename@myrt.blah">queuename@myrt.blah</a> create a ticket and the autoreply generates exactly as expected.<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">For consistency on the user side (and a management edict), I’ve been told that I have to maintain my existing support email addresses. So, I must redirect messages send to
<a href="mailto:myoldhelpdeskemail@mymailserver.net">myoldhelpdeskemail@mymailserver.net</a> to
<a href="mailto:queuename@myrt.blah">queuename@myrt.blah</a> . I will have to do this for at least three queues. I have done this with an Exchange inbox redirect rule.<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">When I do this, tickets create, but the autoresponse doesn’t fire.
<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">Look at the headers of the redirected email. I suspect that bulk preference is set and RT doesn't autoreply to such emails.<br>
<br>
Joop<o:p></o:p></span></p>
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