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<p class="MsoNormal">I am currently working with an RTIR instance and have been trying to auto-populate as many custom fields as possible from emails that come into our main incidents queue. While this has proven to be straight forward regex if the text I
want in the custom field is included in the original email, I am not sure on how to go about checking the name of an attachment and if it matches a specific name, a custom field will be set to a specific value.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">----------------------------------------------------------------<o:p></o:p></p>
<p class="MsoNormal">Example:<o:p></o:p></p>
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<p class="MsoNormal">Email arrives with attachment named ‘MalwareReport.pdf’. Based on the exact name of ‘MalwareReport.pdf’, a custom field for ‘Classification’ would be set to ‘Malware’. The name of the attachment would always be static along with the value
of the custom field.<o:p></o:p></p>
<p class="MsoNormal">----------------------------------------------------------------<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">While it would be nice to have this set On Create, I have found that On Owner Change works almost as well since our on-call person will be taking tickets as they come in. Unfortunately, this particular email with this attachment is sent
randomly by humans so I have not been able to count on anything consistent in the body of the email except for the name of the attachment.<o:p></o:p></p>
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<p class="MsoNormal">Any guidance would be appreciated. <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks,<o:p></o:p></p>
<p class="MsoNormal">Ryan <o:p></o:p></p>
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