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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal>Hello,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>RT Instance Info:<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoPlainText>Debian GNU/Linux 7 (wheezy)<o:p></o:p></p><p class=MsoPlainText>Apache/2.2.22 (Debian)<o:p></o:p></p><p class=MsoPlainText>Request Tracker 4.2.11<o:p></o:p></p><p class=MsoPlainText>OpenSSL 1.0.1e 11 Feb 2013<o:p></o:p></p><p class=MsoPlainText>perl 5, version 14, subversion 2 (v5.14.2) built for x86_64-linux-gnu-thread-multi<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><div class=MsoNormal align=center style='text-align:center'><hr size=2 width="100%" align=center></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I have been searching for a way to do this, but I haven’t been able to find a good way to get this working. I’m trying to figure out a way to get Request Tracker to automatically delete ticket attachments with a specific name, in this case “smime.p7s”. Essentially all outgoing emails in my Request Tracker instance are signed, and every email Request Tracker sends attaches a “smime.p7s” file to the ticket. I just need a way to get these attachments deleted automatically, as they are not needed.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I’ve attached a screenshot of the attachments pane of a ticket that’s been worked on for a few days as an example.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I was thinking a cron job running rt-shredder might work, but I can’t figure out a way to delete attachments by name, only via transaction ID.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Any assistance would be appreciated!<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Regards,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Zoey Schutt<o:p></o:p></p></div></body></html>