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<p class="MsoNormal"><span style="color:#1F497D">I did grep that config setting in RT_Config.pm and changed it to unprivileged with no result. It did not appear in RT_SiteConfig.pm at all.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Headers captured at the RT level are below. Unfortunately it doesn’t appear that Exchange writes a sent item on redirected messages and I haven’t yet been able to find it in the Office365 Exchange management
portal either.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal">X-MS-Exchange-Crosstenant-Fromentityheader: Hosted<span style="color:windowtext"><o:p></o:p></span></p>
<p class="MsoNormal">X-MS-Exchange-Crosstenant-Fromentityheader: Hosted<o:p></o:p></p>
<p class="MsoNormal">MIME-Version: 1.0<o:p></o:p></p>
<p class="MsoNormal">X-MS-Exchange-Parent-Message-ID: <BN4PR11MB094521C3BAAD82602829338AD28D0@BN4PR11MB0945.namprd11.prod.outlook.com><o:p></o:p></p>
<p class="MsoNormal">Content-Type: multipart/related; boundary="_004_613ca39631a2450d834ccfd0a1d0b7dbBLUPR11MB0083namprd11pr_"; type="multipart/alternative"<o:p></o:p></p>
<p class="MsoNormal">X-MS-Exchange-Transport-Endtoendlatency: 00:00:02.2154948<o:p></o:p></p>
<p class="MsoNormal">X-Exchange-Antispam-Report-Test: UriScan:(108003899814671);UriScan:(108003899814671);<o:p></o:p></p>
<p class="MsoNormal">Authentication-Results: hoosiercancer.org; dkim=none (message not signed) header.d=none;<o:p></o:p></p>
<p class="MsoNormal">Received: from na01-bn1-obe.outbound.protection.outlook.com (mail-bn1bon0077.outbound.protection.outlook.com [157.56.111.77]) by rt.hcrn.hoosiercancer.org (Postfix) with ESMTP id 50F8B80396 for <hcrntech@hcrnsupport.org>; Tue,
28 Jul 2015 08:49:48 -0400 (EDT)<o:p></o:p></p>
<p class="MsoNormal">Received: from BLUPR11MB0083.namprd11.prod.outlook.com (10.160.37.20) by BLUPR11MB0082.namprd11.prod.outlook.com (10.160.37.19) with Microsoft SMTP Server (TLS) id 15.1.225.19; Tue, 28 Jul 2015 12:49:47 +0000<o:p></o:p></p>
<p class="MsoNormal">Received: from BLUPR11MB0083.namprd11.prod.outlook.com ([127.0.0.1]) by BLUPR11MB0083.namprd11.prod.outlook.com ([10.160.37.20]) with Microsoft SMTP Server id 15.01.0225.018; Tue, 28 Jul 2015 12:49:46 +0000<o:p></o:p></p>
<p class="MsoNormal">Delivered-To: <b>myqueue@myrtserver.blah</b><o:p></o:p></p>
<p class="MsoNormal">Subject: Test ticket 0847<o:p></o:p></p>
<p class="MsoNormal">Thread-Index: AdDJM6IG3diL5wq8SWqD03TgSgnalg==<o:p></o:p></p>
<p class="MsoNormal">Date: Tue, 28 Jul 2015 12:49:44 +0000<o:p></o:p></p>
<p class="MsoNormal">X-Originatororg: <b>myhostedmaildomain.blah<o:p></o:p></b></p>
<p class="MsoNormal">X-MS-Exchange-Crosstenant-ID: 7339cc1b-025e-4d51-bde7-1fa620901b4d<o:p></o:p></p>
<p class="MsoNormal">X-MS-Exchange-Crosstenant-ID: 7339cc1b-025e-4d51-bde7-1fa620901b4d<o:p></o:p></p>
<p class="MsoNormal">X-Microsoft-Exchange-Diagnostics-Untrusted: 1;DM2PR11MB0089;23:2F4CAPMDkYchYvGtZHqZ+i36MXpYRQp87riCUgq50gUFkaGJN0jZfjbjMlxrkwInZDnnHdl/L9rXJ0lmjfliKcn2ksBmDFdtVRoOWOZYufyWjxfgZLd2iWDicucUtMplmbzzT8TgAozsIxnzsP5OmdpbrzT9Gm+/bPARsk3R3yh0bNFWG6oRoWWrY5Z1jMTErFHgQPFQZEBgSPjIbFu+gS7SpiQfiiZIfyRayoX4SFhblLAjMB9rZTCJZAQrHDy/;5:Hwb8QMGk597nYwz3sKsKL+Fi8hO4oaZphESS86Rwbo6llfaj6BiPc75c91DCTJcNhzEfwoBlBqqc4XZeiGGTzICW9k5m0XA3EQ3y2P8oOxSGnB5DNPrr1uz2Wyg+w7LoBVk1tOvpF3fyjGVuAdQTzA==;24:oEdwayxinVTjzuDCWVUNrZ5sjb8u1PjfijYk2KS9eyMXm+HFzRnIFaU8q/Gmloi8C2lYtAdExITHhKCwK7Btcno92t9YQd2hljQRsSv8bBc=;20:/BDFa27uqdsepSdFM+mAboO/dEMGbv11kB7382KPKxdwN/xns5NVPUvB0JhdWASr9HHqnKL7xdiZ1eCydb7pMA==<o:p></o:p></p>
<p class="MsoNormal">To: "HCRN Technology Services" <<b>myoriginaladdress@myhostedmaildomain.blah</b>><o:p></o:p></p>
<p class="MsoNormal">X-Exchange-Antispam-Report-Cfa-Test: BCL:0;PCL:0;RULEID:(601004)(3002001);SRVR:DM2PR11MB0089;BCL:0;PCL:0;RULEID:;SRVR:DM2PR11MB0089;BCL:0;PCL:0;RULEID:(601004)(5005006)(3002001);SRVR:BLUPR11MB0082;BCL:0;PCL:0;RULEID:;SRVR:BLUPR11MB0082;<o:p></o:p></p>
<p class="MsoNormal">X-Microsoft-Antispam: UriScan:;BCL:0;PCL:0;RULEID:;SRVR:DM2PR11MB0089;UriScan:;BCL:0;PCL:0;RULEID:;SRVR:BLUPR11MB0082;<o:p></o:p></p>
<p class="MsoNormal">From <b>myoriginaladdress@myhostedmaildomain.blah</b> Tue Jul 28 08: 49:48 2015<o:p></o:p></p>
<p class="MsoNormal">X-Forefront-Antispam-Report: SFV:SKI;SFS:;DIR:INB;SFP:;SCL:-1;SRVR:DM2PR11MB0089;H:BN4PR11MB0945.namprd11.prod.outlook.com;FPR:;SPF:None;LANG:;SFV:NSPM;SFS:(10009020)(40124003)(450100001)(3110400002)(24736003)(15975445007)(77096005)(229853001)(76576001)(18206015028)(62966003)(189998001)(5002640100001)(99936001)(92566002)(77156002)(102836002)(40100003)(50986999)(122556002)(110136002)(6380100001)(54356999)(5001960100002)(107886002)(19580395003)(19580405001)(74316001)(5003600100002)(99286002)(108616004)(33646002)(4001450100002)(19627595001)(87936001)(19300405004)(89836001)(19617315012)(46102003)(17760045003)(2656002)(16236675004)(19625215002)(66066001)(7099028);DIR:OUT;SFP:1101;SCL:1;SRVR:BLUPR11MB0082;H:BLUPR11MB0083.namprd11.prod.outlook.com;FPR:;SPF:None;MLV:sfv;LANG:;<o:p></o:p></p>
<p class="MsoNormal">X-Microsoft-Exchange-Diagnostics: 1;BLUPR11MB0082;5:ycs5weIPJHxc9XxlI/ta+94Z7fdKXcTowiTKfeq47EI8J+jgMx7ix9QDAaMYklSmLXGXD0+KYQPWtIpB2pFyWwvGHIyMXy0WqZ0dtiNNudO4B4LYaNC79CmuQBWpY8HA7LTlizZbBnQ0kzmNlbCPWg==;24:eEYNMzflO+U2Hte/cu7Sx25NEEbNFdXFDWhObQ/uIZJVyKoqJO+Po1Xz8Mat/CobQKVkh2PL+l7DDKRgDQtjK9veh8iIuTV1dyEdLg4LLEM=;20:/ZQKp9vLHlpf4+nUkEMJZeD6P08tNtvF2Rq3hIqj0iQAlPuWZEny0c844Z+5USTm0SATus6YPyxkyKGw3mCsFg==<o:p></o:p></p>
<p class="MsoNormal"><b>Auto-Submitted: auto-generated<o:p></o:p></b></p>
<p class="MsoNormal">Content-Language: en-US<o:p></o:p></p>
<p class="MsoNormal">Message-ID: <613ca39631a2450d834ccfd0a1d0b7db@BLUPR11MB0083.namprd11.prod.outlook.com><o:p></o:p></p>
<p class="MsoNormal">X-MS-Exchange-Generated-Message-Source: Mailbox Rules Agent<o:p></o:p></p>
<p class="MsoNormal">X-Microsoft-Antispam-PRVS: <BLUPR11MB008287F44A1D82C28540F295DE8D0@BLUPR11MB0082.namprd11.prod.outlook.com><o:p></o:p></p>
<p class="MsoNormal">X-MS-Tnef-Correlator: <o:p></o:p></p>
<p class="MsoNormal"><b>Resent-From: myoriginaladdress@myhostedmaildomain.blah<o:p></o:p></b></p>
<p class="MsoNormal"><b>Return-Path: < myoriginaladdress@myhostedmaildomain.blah ><o:p></o:p></b></p>
<p class="MsoNormal">X-Original-To: <b>myoriginaladdress@myhostedmaildomain.blah</b><o:p></o:p></p>
<p class="MsoNormal">X-MS-Exchange-Crosstenant-Originalarrivaltime: 28 Jul 2015 12:49:44.3479 (UTC)<o:p></o:p></p>
<p class="MsoNormal">X-MS-Exchange-Crosstenant-Originalarrivaltime: 28 Jul 2015 12:49:46.6694 (UTC)<o:p></o:p></p>
<p class="MsoNormal">X-Forefront-PRVS: 06515DA04B<o:p></o:p></p>
<p class="MsoNormal">X-MS-Exchange-Inbox-Rules-Loop: <b>myoriginaladdress@myhostedmaildomain.blah</b>
<o:p></o:p></p>
<p class="MsoNormal">X-MS-Has-Attach: yes<o:p></o:p></p>
<p class="MsoNormal">Thread-Topic: Test ticket 0847<o:p></o:p></p>
<p class="MsoNormal">X-Originating-Ip: [12.175.233.34]<o:p></o:p></p>
<p class="MsoNormal">Accept-Language: en-US<o:p></o:p></p>
<p class="MsoNormal">From: <b>"Jeff Smith" <jsmith@hoosiercancer.org</b>><o:p></o:p></p>
<p class="MsoNormal">X-MS-Exchange-Transport-Crosstenantheadersstamped: DM2PR11MB0089<o:p></o:p></p>
<p class="MsoNormal">X-MS-Exchange-Transport-Crosstenantheadersstamped: BLUPR11MB0082<o:p></o:p></p>
<p class="MsoNormal">RT-Squelch-Replies-To: <b>jsmith@hoosiercancer.org</b><o:p></o:p></p>
<p class="MsoNormal"><b>RT-DetectedAutoGenerated: true<o:p></o:p></b></p>
<p class="MsoNormal">X-RT-Interface: Email<o:p></o:p></p>
<p class="MsoNormal">Content-Length: 0<o:p></o:p></p>
<p class="MsoNormal">Content-Type: multipart/alternative; boundary="_000_613ca39631a2450d834ccfd0a1d0b7dbBLUPR11MB0083namprd11pr_"<o:p></o:p></p>
<p class="MsoNormal">Content-Length: 0<o:p></o:p></p>
<p class="MsoNormal">content-type: text/plain; charset="utf-8"<o:p></o:p></p>
<p class="MsoNormal">Content-Transfer-Encoding: quoted-printable<o:p></o:p></p>
<p class="MsoNormal">X-RT-Original-Encoding: iso-8859-1<o:p></o:p></p>
<p class="MsoNormal">Content-Length: 720<o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="color:windowtext">From:</span></b><span style="color:windowtext"> rt-users [mailto:rt-users-bounces@lists.bestpractical.com]
<b>On Behalf Of </b>Joop<br>
<b>Sent:</b> Wednesday, July 29, 2015 5:04 PM<br>
<b>To:</b> rt-users@lists.bestpractical.com<br>
<b>Subject:</b> Re: [rt-users] Creating Tickets in RT with a redirected email<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal">On 29-7-2015 1:12, Jeff Smith wrote:<span style="font-size:12.0pt"><o:p></o:p></span></p>
</div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<p class="MsoNormal"><span style="color:#1F497D">Thanks for your insight.</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">I’ve looked at the headers from one of the messages and I cannot find anything related to bulk preference (literally, a string search cannot find “bulk” anywhere in the headers), but I do have a line “</span>RT-Squelch-Replies-To”
which is populated with the sender’s address. <o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">I’ve so far been unable to find anywhere I can disable this.<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">Further suggestions?<o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
</blockquote>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">Searching through the source of rt-4.2.5 I had lying around I came across RedistributeAutoGeneratedMessages. What is this config parameter set
to in RT_Config.pm and more importantly RT_SiteConfig.pm?<br>
Its indicating that it shouldn't redistribute messages to unprivilged users.<br>
<br>
What might be helpful too is headers captured at the Exchange level and again at the RT level. Maybe somebody will spot the problem.<br>
<br>
Joop<br>
<br>
<o:p></o:p></span></p>
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