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<p class="MsoNormal"><span style="color:#1F497D">Here is the error in the logs:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">mod_fcgid: error reading data, FastCGI server closed connection, referrer:
<a href="https://rt.myserver.com/Ticket/Update.html?Action=Respond;id=(TicketNumber)">
https://rt.myserver.com/Ticket/Update.html?Action=Respond;id=(TicketNumber)</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D">V/R,<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="color:#1F497D"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="color:#1F497D">Daniel Moore<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="color:#1F497D">IT Systems Technician<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Osborne Wood Products, Inc.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><img border="0" width="153" height="65" id="_x0000_i1025" src="cid:image001.jpg@01D0CF66.A3D73BF0" alt="Description: http://hosting-source.bm23.com/9241/public/OsborneLogo111.jpg"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">P: 706.282.5764<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">F: 888.777.4304<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><a href="http://www.osbornewood.com">http://www.osbornewood.com</a><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> rt-users
<a href="mailto:[mailto:rt-users-bounces@lists.bestpractical.com]">[mailto:rt-users-bounces@lists.bestpractical.com]</a>
<b>On Behalf Of </b>Daniel Moore<br>
<b>Sent:</b> Wednesday, August 05, 2015 9:57 AM<br>
<b>To:</b> <a href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a><br>
<b>Subject:</b> [rt-users] Increase size of attachment when using web interaface to attach items<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Hello,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I need to know how to increase the size of attachments when using the web interface to attach items to the ticket.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Steps to follow:<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Click any ticket number > click Actions in the top right corner >(drop down menu) click Reply<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Click Browse underneath the big message box. Find your item , select it, and click open.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Then click Update Ticket.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">The item I am trying to upload is a “.exe” file that is 34 MB<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">It doesn’t return an error on RT just doesn’t attach anything. I haven’t checked the Linux logs yet but I know there has to be an RT Config setting that will enable this.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">PS#### I have already adjusted the settings for the mail and it doesn’t work for the web interface.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">V/R,<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="color:#1F497D"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="color:#1F497D">Daniel Moore<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="color:#1F497D">IT Systems Technician<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Osborne Wood Products, Inc.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><img border="0" width="153" height="65" id="Picture_x0020_1" src="cid:image001.jpg@01D0CF66.A3D73BF0" alt="Description: http://hosting-source.bm23.com/9241/public/OsborneLogo111.jpg"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">P: 706.282.5764<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">F: 888.777.4304<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><a href="http://www.osbornewood.com">http://www.osbornewood.com</a><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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