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<p class="MsoNormal"><span style="color:#1F497D">Hello,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Thank you for the information.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><br>
I am just very confused on where to update this. The link you gave helps me understand why I need to make changes but doesn’t really tell me where.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">I am not good with Linux so I don’t understand where mod_fcgi is?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Can you point me in the direction of where I need to make the change?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D">V/R,<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="color:#1F497D"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="color:#1F497D">Daniel Moore<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="color:#1F497D">IT Systems Technician<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Osborne Wood Products, Inc.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><img width="153" height="65" id="_x0000_i1027" src="cid:image001.jpg@01D0CF6B.D7156BE0" alt="Description: http://hosting-source.bm23.com/9241/public/OsborneLogo111.jpg"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">P: 706.282.5764<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">F: 888.777.4304<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><a href="http://www.osbornewood.com">http://www.osbornewood.com</a><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Joanne McClintock [mailto:joanne.mcclintock@uwaterloo.ca]
<br>
<b>Sent:</b> Wednesday, August 05, 2015 10:30 AM<br>
<b>To:</b> Daniel Moore<br>
<b>Subject:</b> RE: Increase size of attachment when using web interaface to attach items<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Have you checked the FcgidMaxRequestLength value for your server? In older versions of mod_fcgid, the value was set to 1GB—it’s much, much smaller by default in versions since 2.3.6. There’s a bit more information
here:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><a href="https://bestpractical.com/docs/rt/latest/web_deployment.html#mod_fcgid">https://bestpractical.com/docs/rt/latest/web_deployment.html#mod_fcgid</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> rt-users <a href="mailto:[mailto:rt-users-bounces@lists.bestpractical.com]">
[mailto:rt-users-bounces@lists.bestpractical.com]</a> <b>On Behalf Of </b>Daniel Moore<br>
<b>Sent:</b> Wednesday, August 05, 2015 10:08 AM<br>
<b>To:</b> <a href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a><br>
<b>Subject:</b> Re: [rt-users] Increase size of attachment when using web interaface to attach items<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Here is the error in the logs:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">mod_fcgid: error reading data, FastCGI server closed connection, referrer:
</span><a href="https://rt.myserver.com/Ticket/Update.html?Action=Respond;id=(TicketNumber)">https://rt.myserver.com/Ticket/Update.html?Action=Respond;id=(TicketNumber)</a><span style="color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D">V/R,<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="color:#1F497D"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="color:#1F497D">Daniel Moore<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="color:#1F497D">IT Systems Technician<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Osborne Wood Products, Inc.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><img border="0" width="153" height="65" id="_x0000_i1025" src="cid:image001.jpg@01D0CF6B.D7156BE0" alt="Description: http://hosting-source.bm23.com/9241/public/OsborneLogo111.jpg"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">P: 706.282.5764<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">F: 888.777.4304<o:p></o:p></span></p>
<p class="MsoNormal"><a href="http://www.osbornewood.com">http://www.osbornewood.com</a><span style="color:#1F497D"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> rt-users [</span><a href="mailto:rt-users-bounces@lists.bestpractical.com"><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">mailto:rt-users-bounces@lists.bestpractical.com</span></a><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">]
<b>On Behalf Of </b>Daniel Moore<br>
<b>Sent:</b> Wednesday, August 05, 2015 9:57 AM<br>
<b>To:</b> </span><a href="mailto:rt-users@lists.bestpractical.com"><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">rt-users@lists.bestpractical.com</span></a><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""><br>
<b>Subject:</b> [rt-users] Increase size of attachment when using web interaface to attach items<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Hello,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I need to know how to increase the size of attachments when using the web interface to attach items to the ticket.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Steps to follow:<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Click any ticket number > click Actions in the top right corner >(drop down menu) click Reply<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Click Browse underneath the big message box. Find your item , select it, and click open.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Then click Update Ticket.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">The item I am trying to upload is a “.exe” file that is 34 MB<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">It doesn’t return an error on RT just doesn’t attach anything. I haven’t checked the Linux logs yet but I know there has to be an RT Config setting that will enable this.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">PS#### I have already adjusted the settings for the mail and it doesn’t work for the web interface.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">V/R,<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="color:#1F497D"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="color:#1F497D">Daniel Moore<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="color:#1F497D">IT Systems Technician<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Osborne Wood Products, Inc.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><img border="0" width="153" height="65" id="Picture_x0020_1" src="cid:image001.jpg@01D0CF6B.D7156BE0" alt="Description: http://hosting-source.bm23.com/9241/public/OsborneLogo111.jpg"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">P: 706.282.5764<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">F: 888.777.4304<o:p></o:p></span></p>
<p class="MsoNormal"><a href="http://www.osbornewood.com">http://www.osbornewood.com</a><span style="color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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