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</o:shapelayout></xml><![endif]--></head><body lang=PL link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal><span lang=EN-US style='color:#1F497D'>Hello again,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'>I'm close to the solution.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'>The most important thing is to include comments:<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'>file ~/rt4/lib/RT/Action/SendForward.pm line 97:<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'>VALUE => [qw(Create Correspond Comment)],<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'>To make RT also to forward Forward transactions (while forwarding you can add message too), you need <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'>VALUE => [qw(Create Correspond Comment Forward Ticket)],<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'>The problem is that the name of this transactions contain space and is treated as two separate transactions types (i.e. Forward and Ticket).<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'>This trick below does not work:<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'>VALUE => [qw(Create Correspond Comment "Forward\ Ticket")],<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'>I renamed the transaction type in the database and it works as expected.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'>Where are all the transaction types defined? BTW: the convention is inconsistent, because another transaction types e.g. CommentEmailRecord, EmailRecord, SetWatcher, CustomField do not contain spaces. In my opinion it's deserves a change request.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'>Thank you & best regards<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'>PS. Thank you, Jerome Ch. from Canada for you help!<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'><o:p> </o:p></span></p><div><p class=MsoNormal><span lang=EN-US style='color:#1F497D;mso-fareast-language:PL'>--</span><b><span lang=EN-US style='font-size:14.0pt;color:red;mso-fareast-language:PL'><o:p></o:p></span></b></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D;mso-fareast-language:PL'>Piotr Mañturzyk<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D;mso-fareast-language:PL'>Noox Technologies<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D;mso-fareast-language:PL'>Tel. +48 881 448 713<o:p></o:p></span></p></div><p class=MsoNormal><span lang=EN-US style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='mso-fareast-language:PL'>From:</span></b><span lang=EN-US style='mso-fareast-language:PL'> Piotr Mañturzyk (NooxTechnologies) [mailto:piotr.manturzyk</span><span style='mso-fareast-language:PL'>@nooxtech.pl] <br><b>Sent:</b> Thursday, August 6, 2015 11:18 AM<br><b>To:</b> 'rt-users@lists.bestpractical.com' <rt-users@lists.bestpractical.com><br><b>Subject:</b> RE: Forward ticket with complete history and attachments (refresh)<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'>Hello again,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'>to be more precise: RT does forward tickets, but only transactions of type 'correspond'. I want RT to forward all transactions - inclusive 'comments'. How to?<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'>Thanks in advance for any hint.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'>BR, Piotr<o:p></o:p></span></p></div></body></html>