<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=us-ascii">
<style type="text/css" style="display:none"><!--P{margin-top:0;margin-bottom:0;} .ms-cui-menu {background-color:#ffffff;border:1px rgb(171, 171, 171) solid;font-family:'Segoe UI WPC','Segoe UI',Tahoma,'Microsoft Sans Serif',Verdana,sans-serif;font-size:10pt;color:rgb(51, 51, 51);} .ms-cui-menusection-title {display:none;} .ms-cui-ctl {vertical-align:text-top;text-decoration:none;color:rgb(51, 51, 51);} .ms-cui-ctl-on {background-color:rgb(223, 237, 250);opacity: 0.8;} .ms-cui-img-cont-float {display:inline-block;margin-top:2px} .ms-cui-smenu-inner {padding-top:0px;} .ms-owa-paste-option-icon {margin: 2px 4px 0px 4px;vertical-align:sub;padding-bottom: 2px;display:inline-block;} .ms-rtePasteFlyout-option:hover {background-color:rgb(223, 237, 250) !important;opacity:1 !important;} .ms-rtePasteFlyout-option {padding:8px 4px 8px 4px;outline:none;} .ms-cui-menusection {float:left; width:85px;height:24px;overflow:hidden}.wf {speak:none; font-weight:normal; font-variant:normal; text-transform:none; -webkit-font-smoothing:antialiased; vertical-align:middle; display:inline-block;}.wf-family-owa {font-family:'o365Icons'}@font-face { font-family:'o365IconsIE8'; src:url('prem/15.0.913.22/resources/styles/office365icons.ie8.eot?#iefix') format('embedded-opentype'), url('prem/15.0.913.22/resources/styles/office365icons.ie8.woff') format('woff'), url('prem/15.0.913.22/resources/styles/office365icons.ie8.ttf') format('truetype'); font-weight:normal; font-style:normal;}@font-face { font-family:'o365IconsMouse'; src:url('prem/15.0.913.22/resources/styles/office365icons.mouse.eot?#iefix') format('embedded-opentype'), url('prem/15.0.913.22/resources/styles/office365icons.mouse.woff') format('woff'), url('prem/15.0.913.22/resources/styles/office365icons.mouse.ttf') format('truetype'); font-weight:normal; font-style:normal;}.wf-family-owa {font-family:'o365IconsMouse'}.ie8 .wf-family-owa {font-family:'o365IconsIE8'}.ie8 .wf-owa-play-large:before {content:'\e254';}.notIE8 .wf-owa-play-large:before {content:'\e054';}.ie8 .wf-owa-play-large {color:#FFFFFF/*$WFWhiteColor*/;}.notIE8 .wf-owa-play-large {border-color:#FFFFFF/*$WFWhiteColor*/; width:1.4em; height:1.4em; border-width:.1em; border-style:solid; border-radius:.8em; text-align:center; box-sizing:border-box; -moz-box-sizing:border-box; padding:0.1em; color:#FFFFFF/*$WFWhiteColor*/;}.ie8 .wf-size-play-large {width:40px; height:40px; font-size:30px}.notIE8 .wf-size-play-large {width:40px; height:40px; font-size:30px}--></style>
</head>
<body dir="ltr">
<div style="font-size:12pt;color:#000000;background-color:#FFFFFF;font-family:Calibri,Arial,Helvetica,sans-serif;">
<font color="black" face="Calibri,Arial,Helvetica,sans-serif" size="3"><span style="font-size:12pt;background-color:white;">
<div style="margin-top:0;margin-bottom:0;">Hello,</div>
<div style="margin-top:0;margin-bottom:0;"><br>
</div>
<div style="margin-top:0;margin-bottom:0;">I just upgraded from debian wheezy, which uses RT 4.0.7 to Jessie, which uses RT 4.2.8. Like a good debian user, I'm trying to stick with exim4, and it has always worked for my purposes in 4.0.7.</div>
<div style="margin-top:0;margin-bottom:0;"><br>
</div>
<div style="margin-top:0;margin-bottom:0;">However</div>
<div style="margin-top:0;margin-bottom:0;"><br>
</div>
<div style="margin-top:0;margin-bottom:0;">Ever since the update, RT will no longer send emails. So, I thought that my debian update must have squashed my exim configs... but it didn't. From a bash shell, I can send email as anyone I want -- including the RT
user. But RT itself no longer sends messages. There is nothing in any of my log files, and I pushed everything in RT to 'debug'. I check the exim logs, and the messages look like they are not even being submitted to the mail service (there is no record of
them).</div>
<div style="margin-top:0;margin-bottom:0;"><br>
</div>
<div style="margin-top:0;margin-bottom:0;">I didn't change my RT_SiteConfig.pm file at all... though I have spent several hours, after discovering this problem, playing with options to try to jog it back into sending email. Nothing works. Of course.</div>
<div style="margin-top:0;margin-bottom:0;"><br>
</div>
<div style="margin-top:0;margin-bottom:0;">Can someone point me in the right direction here?</div>
<div style="margin-top:0;margin-bottom:0;"><br>
</div>
<div style="margin-top:0;margin-bottom:0;">Thank you!</div>
<div style="margin-top:0;margin-bottom:0;"><br>
</div>
<div style="margin-top:0;margin-bottom:0;"><br>
</div>
<div style="margin-top:0;margin-bottom:0;">Here is my current config:</div>
<div style="margin-top:0;margin-bottom:0;"><br>
</div>
<div style="margin-top:0;margin-bottom:0;">Set($LDAPHost, 'domaincontroller.mycompany.com');
<br>
Set($ExternalAuthPriority, [ 'My_LDAP',<br>
]<br>
);<br>
Set( @Plugins, qw(RT::Authen::ExternalAuth) );<br>
Set($ExternalInfoPriority, [ 'My_LDAP'<br>
]<br>
);<br>
Set($ExternalServiceUsesSSLorTLS, 0);<br>
Set($AutoCreateNonExternalUsers, 0);<br>
Set($ExternalAuthPriority,['My_LDAP','My_Oracle','SecondaryLDAP','Other-DB']);<br>
'type' => 'ldap',<br>
'server' => 'domaincontroller.mycompany.com',<br>
'user' => 'rtuser@mycompany.com',<br>
'pass' => 'password',<br>
'base' => 'ou=COMPANY USERS,dc=mycompany,dc=com',<br>
'filter' => '(&(ObjectCategory=User)(ObjectClass=Person))',<br>
'd_filter' => '',<br>
'tls' => 1,<br>
'ssl_version' => 3,<br>
'net_ldap_args' => [ version => 3 ],<br>
'attr_match_list' => [ 'Name',<br>
'EmailAddress',
<br>
'RealName',<br>
'WorkPhone',
<br>
'Address2'<br>
],<br>
'attr_map' => { 'Name' => 'sAMAccountName',<br>
'EmailAddress' => 'mail',<br>
'Organization' => 'physicalDeliveryOfficeName',<br>
'RealName' => 'cn',<br>
'ExternalAuthId' => 'sAMAccountName',<br>
'Gecos' => 'sAMAccountName',<br>
'WorkPhone' => 'telephoneNumber',<br>
'Address1' => 'streetAddress',<br>
'City' => 'l',<br>
'State' => 'st',<br>
'Zip' => 'postalCode',<br>
'Country' => 'co'<br>
}<br>
},<br>
}<br>
);<br>
1;<br>
my $zone = "UTC";<br>
$zone=`/bin/cat /etc/timezone`<br>
if -f "/etc/timezone";<br>
chomp $zone;<br>
Set($Timezone, $zone);<br>
Set($rtname, 'rt.mycompany.com');<br>
Set($Organization, 'RT.mycompany.com');<br>
Set($CorrespondAddress , 'rt@rt.mycompany.com');<br>
Set($CommentAddress , 'rt@rt.mycompany.com');<br>
Set($WebPath , "/rt");<br>
Set($WebBaseURL , "http://rt.mycompany.com");<br>
Set($LogToSyslog , 'debug');<br>
Set($LogToScreen , 'debug');<br>
Set($LogDir, '/var/log/request-tracker4');<br>
Set($SendmailPath, "/usr/lib/sendmail"); <br>
Set($SendmailArguments, "-t");<br>
my %typemap = (<br>
mysql => 'mysql',<br>
pgsql => 'Pg',<br>
sqlite3 => 'SQLite',<br>
);<br>
<br>
Set($DatabaseType, $typemap{mysql} || "UNKNOWN");<br>
Set($DatabaseHost, 'localhost');<br>
Set($DatabasePort, '');<br>
Set($DatabaseUser , 'mrhappy');<br>
Set($DatabasePassword , 'myhappypassword');<br>
my $dbc_dbname = 'rtdb'; if ( "mysql" eq "sqlite3" ) { Set ($DatabaseName, '' . '/' . $dbc_dbname); } else { Set ($DatabaseName, $dbc_dbname); }<br>
Set($LogToFile , undef);<br>
Set($LogDir, '/var/log/request-tracker4');<br>
Set($LogToSyslog, 'debug');<br>
1;</div>
</span></font>
<p><br>
</p>
<div>
<p><br>
</p>
<div name="divtagdefaultwrapper" style="font-family:Calibri,Arial,Helvetica,sans-serif; font-size:; margin:0">
<b><font size="3"></font></b><br>
<br>
<br>
<br>
</div>
</div>
</div>
</body>
</html>