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</o:shapelayout></xml><![endif]--></head><body lang=EN-GB link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><img width=1014 height=90 id="Picture_x0020_1" src="cid:image001.jpg@01D0DE54.0E4E0E40"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Thanks for the reply, I am using the searches that RT generates (see screen shot) when you are watching a queue. Is there any way to edit these?<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Thanks<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Sam<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Zoey Schutt [mailto:zoey@braincoral.io] <br><b>Sent:</b> 19 August 2015 18:37<br><b>To:</b> Sam Maher<br><b>Cc:</b> rt-users@lists.bestpractical.com<br><b>Subject:</b> Re: [rt-users] Quick Search<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'>Greetings,<br><br>You can change the order in which the tickets show up for the quick search by editing the search, then modifying the "Sorting" section. By default you will see that the search is being sorted by "ID, Asc". I have attached a screenshot of what it will look like. You will want to change this to "ID, Desc" which will show the newest tickets first.<o:p></o:p></span></p><div id=""><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><br>--<br>Zoey Schutt<br>Braincoral Technology<o:p></o:p></span></p></div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><o:p> </o:p></span></p><div><div id=1><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><br>---- On Mon, 17 Aug 2015 10:10:47 -0400 <b>Sam Maher <<a href="mailto:sam.maher@lawsonlewisblakers.co.uk">sam.maher@lawsonlewisblakers.co.uk</a>></b> wrote ---- <o:p></o:p></span></p></div><blockquote style='border:none;border-left:solid blue 1.0pt;padding:0cm 0cm 0cm 5.0pt;margin-left:3.75pt;margin-right:0cm'><div><div><p><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'>Hi, <o:p></o:p></span></p><p><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'> <o:p></o:p></span></p><p><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'>We have quick search on our users dashboards so they can click on the queue and view the tickets that are in the queue they clicked on. <o:p></o:p></span></p><p><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'> <o:p></o:p></span></p><p><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'>The only problem is that it shows the oldest tickets first not the newest ones. <o:p></o:p></span></p><p><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'> <o:p></o:p></span></p><p><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'>Is there any way that we can change this?<o:p></o:p></span></p><p><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'> <o:p></o:p></span></p><p><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'>Thanks<o:p></o:p></span></p><p><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'>Sam<o:p></o:p></span></p></div><p><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'> <o:p></o:p></span></p><p><strong><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#006563'>Sam Maher</span></strong><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#006563'> </span><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>-</span><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#006563'> IT Technician<br><strong><span style='font-family:"Arial","sans-serif"'>Lawson Lewis Blakers</span></strong><b><br></b></span><strong><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>T:</span></strong><strong><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#006563'> </span></strong><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#006563'>01323 720142<br></span><strong><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>F:</span></strong><strong><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#006563'> </span></strong><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#006563'>01323 725349</span><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><br><br><strong><span style='font-family:"Arial","sans-serif"'>Partners:</span></strong></span></b><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'> Jeremy H Sogno, Nadine M Ashford and Mark Barrett<br><strong><span style='font-family:"Arial","sans-serif"'>Lawson Lewis Blakers Solicitors</span></strong> Authorised and Regulated by the Solicitors Regulation Authority. <strong><span style='font-family:"Arial","sans-serif"'>SRA No: 00053703</span></strong><o:p></o:p></span></p><p><strong><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#3C3C3C'>THIS E-MAIL AND ANY ATTACHED FILES ARE CONFIDENTIAL AND MAY BE LEGALLY PRIVILEGED</span></strong><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><br><span style='color:#3C3C3C'>If you are not the addressee or the intended recipient any disclosure, copying, distribution, or other use of this e-mail and attachments is strictly prohibited. <br>If you have received this e-mail in error please notify the sender immediately and delete this e-mail. </span><o:p></o:p></span></p><p><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#3C3C3C'>E-mail transmission cannot be guaranteed to be secure or error free as information could be intercepted, corrupted, lost, destroyed, arrive late, be incomplete or contain viruses. <br>We do not accept liability for any errors or omissions which arise as a result of e-mail transmission. Any e-mail attachment may contain software viruses.<br>Whilst reasonable precaution has been taken to minimise this risk, we cannot accept liability for any damage which you sustain as a result of software viruses. </span><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p><p><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#3C3C3C'>Lawson Lewis Blakers reserves the right to monitor or record e-mails for any purpose allowed by prevailing legislation.</span><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p></div></blockquote><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><o:p> </o:p></span></p></div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><o:p> </o:p></span></p></div></div><p style="font-family:Arial" id="c1-id-7"> </p><p style="FONT-FAMILY: Arial" id="c1-id-8"><font face="Arial" id="c1-id-9"><font color="#006563" size="2" id="c1-id-10"><strong id="c1-id-11">Sam Maher</strong> <font color="#000000" id="c1-id-12">-</font> IT Technician<br id="c1-id-13" /><strong id="c1-id-14">Lawson Lewis Blakers<br id="c1-id-15" /><font color="#000000" id="c1-id-16">T:</font> </strong>01323 720142<br id="c1-id-17" /><strong id="c1-id-18"><font color="#000000" id="c1-id-19">F:</font> </strong>01323 725349</font></font><font face="Arial" id="c1-id-20"><font size="2" id="c1-id-21"><strong id="c1-id-22"><br id="c1-id-23" /></strong></font></font><font face="Arial" id="c1-id-24"><font size="2" id="c1-id-25"><strong id="c1-id-26"><br id="c1-id-27" />Partners:</strong> Jeremy H Sogno, Nadine M Ashford and Mark Barrett<br id="c1-id-28" /><strong id="c1-id-29">Lawson Lewis Blakers Solicitors</strong> Authorised and Regulated by the Solicitors Regulation Authority. <strong id="c1-id-30">SRA No: 00053703</strong></font></font></p><p style="font-family:Arial" id="c1-id-31"><font color="#3c3c3c" size="2" face="Arial" id="c1-id-32"><strong id="c1-id-33">THIS E-MAIL AND ANY ATTACHED FILES ARE CONFIDENTIAL AND MAY BE LEGALLY PRIVILEGED</strong></font><font face="Arial" id="c1-id-34"><br id="c1-id-35" /><font color="#3c3c3c" size="2" id="c1-id-36">If you are not the addressee or the intended recipient any disclosure, copying, distribution, or other use of this e-mail and attachments is strictly prohibited. <br id="c1-id-37" />If you have received this e-mail in error please notify the sender immediately and delete this e-mail. </font></font></p><p style="font-family:Arial" id="c1-id-38"><font color="#3c3c3c" size="2" face="Arial" id="c1-id-39">E-mail transmission cannot be guaranteed to be secure or error free as information could be intercepted, corrupted, lost, destroyed, arrive late, be incomplete or contain viruses. <br id="c1-id-40" />We do not accept liability for any errors or omissions which arise as a result of e-mail transmission. Any e-mail attachment may contain software viruses.<br id="c1-id-41" />Whilst reasonable precaution has been taken to minimise this risk, we cannot accept liability for any damage which you sustain as a result of software viruses. </font></p><p style="font-family:Arial" id="c1-id-42"><font face="Arial" id="c1-id-43"><font color="#3c3c3c" size="2" id="c1-id-44">Lawson Lewis Blakers reserves the right to monitor or record e-mails for any purpose allowed by prevailing legislation.</font></font></p></body></html>