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Not sure. Did you restart apache after the install and after the
chown?<br>
<br>
I have that plugin install and all is working fine for me.<br>
<br>
<div class="moz-cite-prefix">On 14/09/2015 12:14, Lorraine Johnson
wrote:<br>
</div>
<blockquote
cite="mid:CAEQtMp4y7FQV_TATdN5B8fq3uuOs9iPu1uLVUuUjQ6B6G5dAJw@mail.gmail.com"
type="cite">
<div dir="ltr">Thank you very much Kobus, the chown command
worked.
<div><br>
</div>
<div>Unfortunately I cant find the activity report. I used the
link <a class="moz-txt-link-freetext" href="https://">https://</a><path to my RT
server>/Reports/Activity/index.html but I get this error</div>
<div><br>
</div>
<div>"</div>
<h1
style="color:rgb(0,0,0);font-family:arial,helvetica,sans-serif">The
page you requested could not be found</h1>
<div><span
style="color:rgb(0,0,0);font-family:arial,helvetica,sans-serif;font-size:13px;line-height:16.003px">Please
check the URL and try again.</span>"</div>
<div><br>
</div>
<div>Dont know if I should do the installation again.</div>
<div><br>
</div>
<div>Please help</div>
</div>
<div class="gmail_extra"><br>
<div class="gmail_quote">On Mon, Sep 14, 2015 at 10:16 AM, Kobus
Bensch <span dir="ltr"><<a moz-do-not-send="true"
href="mailto:kobus.bensch@trustpayglobal.com"
target="_blank">kobus.bensch@trustpayglobal.com</a>></span>
wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0
.8ex;border-left:1px #ccc solid;padding-left:1ex">
<div bgcolor="#FFFFFF" text="#000000"> Sorry my bad. It
should be chown not chmod and if the directory does not
exist create it first then do the chown.
<div>
<div class="h5"><br>
<br>
<div>On 14/09/2015 10:49, Lorraine Johnson wrote:<br>
</div>
<blockquote type="cite">
<div dir="ltr">I again tried the solution you gave
me, but am getting this error invalid mode '
apache:apache'.
<div><br>
</div>
<div><br>
</div>
<div>Please I am a newbie, kindly help me out.</div>
<div><br>
</div>
<div>Thank you so much</div>
</div>
<div class="gmail_extra"><br>
<div class="gmail_quote">On Mon, Sep 14, 2015 at
9:45 AM, Lorraine Johnson <span dir="ltr"><<a
moz-do-not-send="true"
href="mailto:rraineyjay@gmail.com"
target="_blank"><a class="moz-txt-link-abbreviated" href="mailto:rraineyjay@gmail.com">rraineyjay@gmail.com</a></a>></span>
wrote:<br>
<blockquote class="gmail_quote" style="margin:0
0 0 .8ex;border-left:1px #ccc
solid;padding-left:1ex">
<div dir="ltr">Thank you Kobus Bensch for your
quick response
<div><br>
</div>
<div>Mine is also on centos RT 4.0, when I
tail -r /opt/rt4/var/log/apache2 it says
No such file or directory. </div>
<div><br>
</div>
<div>Please help</div>
</div>
<div>
<div>
<div class="gmail_extra"><br>
<div class="gmail_quote">On Mon, Sep 14,
2015 at 9:09 AM, Kobus Bensch <span
dir="ltr"><<a
moz-do-not-send="true"
href="mailto:kobus.bensch@trustpayglobal.com"
target="_blank"><a class="moz-txt-link-abbreviated" href="mailto:kobus.bensch@trustpayglobal.com">kobus.bensch@trustpayglobal.com</a></a>></span>
wrote:<br>
<blockquote class="gmail_quote"
style="margin:0 0 0
.8ex;border-left:1px #ccc
solid;padding-left:1ex">
<div bgcolor="#FFFFFF"
text="#000000">
<pre><code>The answer is in the logs, but if you performed this step rm -fr /opt/rt4/var/mason_data/obj and restarted, then you need to chmod -R </code><code>apache:apache /opt/rt4/var/mason_data</code>
This is on Centos anyway.
HTH
</pre>
<div>
<div> <br>
<br>
<div>On 14/09/2015 10:01,
Lorraine Johnson wrote:<br>
</div>
<blockquote type="cite">
<div dir="ltr">Hi Y'all
<div><br>
</div>
<div>Good morning, I
installed RT- activity
report and I get this
error "<span>An internal
RT error has occurred.
Your administrator can
find more details in
RT's log files.</span>"</div>
<div><br>
</div>
<div><br>
</div>
<div>Please I need help.</div>
<div><br>
</div>
<div>Thank you</div>
</div>
</blockquote>
<br>
</div>
</div>
<div>-- <br>
Kobus Bensch<br>
Senior Systems Administrator<br>
Address: 22 & 24 |
Frederick Sanger Road |
Guildford | Surrey | GU2 7YD<br>
DDI: 0207 871 3958<br>
Tel: 0207 871 3890<br>
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src="cid:part5.02010805.07080406@trustpayglobal.com"
border="0"> </div>
</div>
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</div>
<br>
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</div>
</div>
</blockquote>
</div>
<br>
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</blockquote>
<br>
<div>-- <br>
Kobus Bensch<br>
Senior Systems Administrator<br>
Address: 22 & 24 | Frederick Sanger Road |
Guildford | Surrey | GU2 7YD<br>
DDI: 0207 871 3958<br>
Tel: 0207 871 3890<br>
Email: <a moz-do-not-send="true"
href="mailto:kobus.bensch@trustpayglobal.com"
target="_blank">kobus.bensch@trustpayglobal.com</a><br>
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src="cid:part8.09060007.03060502@trustpayglobal.com"
border="0"> </div>
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<div class="HOEnZb">
<div class="h5">
<br>
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style="margin-right:0cm;margin-bottom:12pt;margin-left:0cm;border-collapse:collapse"><font
color="#222222" face="Verdana, sans-serif"><span
style="font-size:11px">Trustpay Global Limited is
an authorised Electronic Money Institution
regulated by the Financial Conduct Authority
registration number 900043. Company No 07427913
Registered in England and Wales with registered
address 130 Wood Street, London, EC2V 6DL, United
Kingdom.</span></font></p>
<p
style="margin-right:0cm;margin-bottom:12pt;margin-left:0cm;border-collapse:collapse"><font
color="#222222" face="Verdana, sans-serif"><span
style="font-size:11px">For further details please
visit our website at <a moz-do-not-send="true"
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style="margin-right:0cm;margin-bottom:12pt;margin-left:0cm;border-collapse:collapse"><font
color="#222222" face="Verdana, sans-serif"><span
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</blockquote>
</div>
<br>
</div>
</blockquote>
<br>
<div class="moz-signature">-- <br>
<title>Kobus Bensch Trustpay Global LTD email signature</title>
Kobus Bensch<br>
Senior Systems Administrator<br>
Address: 22 & 24 | Frederick Sanger Road | Guildford | Surrey
| GU2 7YD<br>
DDI: 0207 871 3958<br>
Tel: 0207 871 3890<br>
Email: <a href="mailto:kobus.bensch@trustpayglobal.com"
target="_blank">kobus.bensch@trustpayglobal.com</a><br>
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<p style="margin-right:0cm;margin-bottom:12pt;margin-left:0cm;border-collapse:collapse"><font color="#222222" face="Verdana, sans-serif"><span style="font-size:11px">Trustpay Global Limited is an authorised Electronic Money Institution regulated by the Financial Conduct Authority registration number 900043. Company No 07427913 Registered in England and Wales with registered address 130 Wood Street, London, EC2V 6DL, United Kingdom.</span></font></p><p style="margin-right:0cm;margin-bottom:12pt;margin-left:0cm;border-collapse:collapse"><font color="#222222" face="Verdana, sans-serif"><span style="font-size:11px">For further details please visit our website at <a href="http://www.trustpayglobal.com" target="_blank">www.trustpayglobal.com</a>.</span></font></p><p style="margin-right:0cm;margin-bottom:12pt;margin-left:0cm;border-collapse:collapse"><font color="#222222" face="Verdana, sans-serif"><span style="font-size:11px">The information in this email and any attachments are confidential and remain the property of Trustpay Global Ltd unless agreed by contract. It is intended solely for the person to whom or the entity to which it is addressed. If you are not the intended recipient you may not use, disclose, copy, distribute, print or rely on the content of this email or its attachments. If this email has been received by you in error please advise the sender and delete the email from your system. Trustpay Global Ltd does not accept any liability for any personal view expressed in this message.</span></font></p>